Managed Service Provider – Help Desk Engineer

We seek a Managed Service Provider – Help Desk Engineer with a technical aptitude to perform Tier 1 and Tier 2 IT support across multiple SMB IT environments.

The Managed Service Provider – Help Desk Engineer candidate, will join a cutting-edge IT company at the forefront of Cloud and Proactive Managed Services. Business is booming, and the team has regular reviews and advancement opportunities, competitive compensation, and hard work is recognized. The Managed Service Provider – Help Desk Engineer will work hands-on with senior-level system engineers and virtualization engineers. The Managed Service Provider – Help Desk Engineer will be able to work independently and within a team. The selected candidate will maintain standards and documentation on an ongoing basis as products and technologies evolve.

*** Must have MSP experience to be considered for this role ***

Managed Service Provider – Help Desk Engineer Experience:

  • 2+ years of experience working for a Managed Service Provider REQUIRED
  • Experience with desktop operating systems
  • Knowledge of Servers: Active Directory, Group Policy, O365
  • High-level experience and knowledge of Windows and Mac operating systems
  • Monitor service boards for new tickets and or respond to tickets
  • Monitor resource schedules to ensure prompt time entry/completion of service requests.
  • Administer and experience migrating on a team or autonomously, on-premise O365
  • P2V experience, working with VMware or Hyper-V
  • ¬†Experience with O365 and ConnectWise
  • Experience with networking equipment (SonicWall, Meraki, ASAs, Fortinet, etc.)
  • Complete end-user Level 1 Help Desk tickets as assigned

Managed Service Provider – Help Desk Engineer Benefits:

  • Salary: $60,000-$65,000
  • Health/Dental
  • Unlimited PTO
  • Company Events
  • 401K
  • Travel Reimbursement