Managed Service Provider – Technical Account Manager

We seek a Managed Service Provider – Technical Account Manager to join a Managed Services firm that will help steer the ship of a growing company. The Managed Service Provider – Technical Account Manager should have Experience with support and migrations for various cloud services, such as Office 365/SharePoint/Azure. The TAM (Technical Account Manager) – MSP will build a good and trustworthy rapport with clients to find areas of concern and work to put their minds and ease by coming up with ways to help solve the issues.

The Managed Service Provider – Technical Account Manager will meet with the sales team, clients’ and network engineers to understand the project scope, estimates, and goals. Also, the Managed Service Provider – Technical Account Manager will attend project meetings internally and with clients, completing projects on schedule. The TTAM (Technical Account Manager) – MSP will be hands-on when needed to help the team resolve any issues promptly.

Managed Service Provider – Technical Account Manager Experience:

  • 2 or more years of Experience working with a Managed Services Provider (MSP)
  • Assist with the client onboarding process
  • Have the ability to manage 25+ clients and conduct quarterly business reviews
  • Staying in scope and interfacing with client and internal sales team when scope changes
  • Provide accurate, timely, and detailed documentation of all technical and client care issues
  • Experience with ConnectWise Manage
  • Tier II computer and network knowledge to provide occasional troubleshooting or identify root technical issues
  • Experience with Microsoft Stack  (Exchange, SharePoint Online, O365, Azure,)
  • Solid Microsoft Windows Server experience, including server setups, DNS, DHCP, etc.
  • Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
  • Engaging with client support as a client advocate to ensure speedy resolution of client issues
  • Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately
  • Efficient, effective, pleasant customer service technique
  • Correct setting of customer expectations
  • Ability to create and convey technical material in a concise and effective manner
  • Update projects including information such as goals, technologies, systems, information specifications, schedules, funding, and staffing
  • Good networking skills, including business-class routers, firewalls, switches, and wireless access points. Experience with Cisco/Meraki/SonicWall
  • Experience supporting mobile applications and back-end technologies preferred
  • Being accountable and entering daily KPIs

Managed Service Provider – Technical Account Manager Benefits:

  • $90k-100k
  • Health/Dental/Vision
  • PTO/Sick/Holiday
  • FSA
  • 401(k)

*MSP EXPERIENCE IS REQUIRED TO BE CONSIDERED FOR THIS OPPORTUNITY*