Managed Services Team Lead Senior Systems Engineer

We are a Cloud & Managed Service Provider. By utilizing key partnerships, we combine skills, experience, and knowledge to provide our services nationwide. With over 20 years in operation, we have a robust service offering including Managed IT Services, Remote IT Support, Cybersecurity Services, IT Consulting Services, Cloud Services, Business Continuity, and VoIP Services, just to name a few.

We are looking for an experienced Managed Services Team Lead Senior Systems Engineer who shares our passion for technology and customer service. The Senior Systems Engineer’s main areas of responsibility are to provide proactive technical support by utilizing PowerShell to automate and streamline tasks and processes to maintain client uptime and improve their computing experiences, support our Project Team through the design and implementation of new technology and services, and act as an escalated resource for our Helpdesk Support Team by identifying and resolving complex technical issues, all while providing exceptional customer service.

Qualified candidates will have 3+ years of experience in a similar senior role. Ideal candidates will have prior MSP experience and a proven track record of comprehensive IT administration and support of small, medium, and multi-site networks.

Primary areas of responsibility:

  • Work through proactive technical support items, including automation of tasks and processes using PowerShell
  • Install, configure, and manage security software and hardware such as firewalls, intrusion detection and prevention systems, and antivirus/anti-malware solutions
  • Monitor and maintain client network security, including regular vulnerability testing, incident response plans, and disaster recovery plans
  • Support the Projects Team with the design and implementation of new technology and services, including automation of new server and workstation deployment
  • Serve as an escalation point for the Helpdesk Support Team, performing advanced troubleshooting of customers’ network, hardware, and application issues
  • Maintain timely, accurate notes and status of issues in the ConnectWise ticketing system
  • Develop and maintain technical documentation and KB articles for the support team
  • Documentation of network configurations

Qualified applicants should have experience with these technologies:

  • ConnectWise RMM and PSA ticketing software
  • IT Glue
  • Windows Server OS (all versions) – design, implementation, and support; configuration of network services and security policies
  • Windows 10 and up – installation, configuration, and maintenance
  • PowerShell Scripting – writing and maintaining scripts for automation, configuration management, monitoring and alerting, error troubleshooting, and AD management
  • Azure – deployment, configuration, and maintenance of Azure services and VMs
  • Office 365 – deployment, configuration, and maintenance of multiples applications
  • Deep understanding of compliance frameworks such as NIST, PCI, CCMC, and HIPAA, including best practices for implementation and maintaining compliance
  • Hyper-V / VMWare, installing and upgrading ESXi host and vCenter, configuring Hyper-V and VMWare environments
  • VEEAM and Quest backup and recovery software
  • Remote Desktop Services – implementation and management
  • LAN and WAN networking including VPNs, subnetting, VLANs, and routing
  • Active Directory, DHCP, DNS, Group Policy, and NAT – configuration and management

Job Type: Full-time

Benefits:

  • Dental Insurance
  • Health insurance
  • Paid time off

Experience level:

  • Senior

Schedule:

  • 8 hour shift
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