Mid Level IT Support Technician Overview:

Are you ready to take your IT career to the next level? Join our well-established MSP supporting clients throughout Greater Chicagoland as a Mid Level IT Support Technician. We’re seeking a dynamic and proactive individual who can hit the ground running and isn’t afraid to get their hands dirty. As a valued team member, you’ll enjoy exciting growth opportunities, generous PTO, medical benefits, certification reimbursement, hybrid flexibility that increases with tenure, and more. If you’ve got the experience and ambition to thrive in a Managed Service Provider environment, we want you on our long-term journey of success. Embrace the challenge and evolve with us – apply now!

Mid-Level IT Support Technician Responsibilities:

  • Experience and understanding of server, storage, networking, and backup administration
  • Experience working with MS Windows and MAC OS (O365, Azure, VMWare)
  • Comfortable working with Managed Switches, Routing, and VOIP systems
  • Handle escalations/questions from the team, mentor junior techs, and lead training sessions
  • Detailed understanding of Active Directory, Group Policy, DNS, DHCP & network concepts.
  • Virtualization technologies including VMWare, Veeam Back Up, and Hyper-V
  • MSP (Cloud or Managed Service Provider) experience is required for this role. 

Mid-Level IT Support Technician Salary & Benefits:

  • Salary $65k -$75k
  • Company lunches
  • Company Outings & Parties
  • 401(k) with employer match
  • Medical/ Dental/ Life/ Disability Insurance
  • Generous PTO
  • Certification, Education, Classes, and Training Reimbursement
  • Bonus Opportunities