MSP Helpdesk Support & Project Engineer

Location: New York, NY / Salary: $60,000 - $80,000

MSP Helpdesk Support & Project Engineer

MSP Helpdesk Support & Project Engineer
We are currently seeking a MSP Helpdesk Support & Project Engineer. To be considered, you’ll need 3+ years working at a Managed Service Provider and advanced knowledge of Microsoft Technologies.

The MSP Helpdesk Support & Project Engineer will be part of a Cloud Services company that exclusively focuses on the SMB market. The MSP Helpdesk Support & Project Engineer will support a growing cloud services and external network systems for SMB clients in the NYC market. The MSP Helpdesk Support & Project Engineer will serve as an escalation point on the helpdesk as needed and be a member of the projects team.

**Candidates with Managed Services or small to mid-sized business technology support experience, are strongly encouraged to apply**

MSP Helpdesk Support & Project Engineer Include:

  • Experience with an RMM/PSA tool (we use ConnectWise)
  • Recommending new technologies and solutions to proactively support the clients’ environment
  • Testing and evaluating network systems to eliminate problems and make improvements
  • Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
  • Providing Escalation support for both Help Desk Technicians and Jr System Administrators, and assist in their training and education
  • Experience in Tier II, administration, configuration, management and design of Windows Server-based corporate networks
  • Office 365 and Microsoft Azure experience
  • Migration experience:  Windows Server 2008 to Server 2012/2016 and performing P2V migrations with VMware and Hyper-V
  • Familiarity with virtualization requirements, including VMWare
  • Server maintenance and support, including MS Virtual Server Solutions

MSP Helpdesk Support & Project Engineer Benefits:

  • 100% employee paid health coverage
  • Salary $60,000-$80,000 + annual bonus
  • Continued training opportunities
  • Opportunity to work with over 300 technologies
  • Family oriented, fun company culture

Opportunity Location

New York, NY

Proposed Salary

$60,000 - $80,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: New York, NY

Proposed Salary: $60,000 - $80,000

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