MSP IT Manager

Why us? We are a prospering Managed Cloud and Service Provider (MSP) in the NYC area. We have 30 years in the industry, excellent communication, siloed positions, avoid micromanaging at all costs, and celebrate individuality and outgoing personalities. We offer a hybrid work schedule, great benefits, and a fun work environment where you can enjoy the time you’re at work.

We are seeking a dynamic and motivated MSP IT Manager to join our prospering Managed Service Provider (MSP). The ideal candidate will serve as a technical point of escalation (as needed), be responsible for providing high-level technical assistance and supervision to the team and ensure service and support are provided to client in accordance with their SLAs. The experienced MSP IT Manager should be energetic, driven, and ready to proactively advise team members in the IT best practices.

MSP IT Manager Job Responsibilities:

  • Drive the highest levels of performance from each team member through coaching, training, mentoring, and attainment of performance metrics
  • Manage the Help Desk team, NOC Supervisor, NOC team, and Dispatchers’ daily activities
  • Develop Agendas and lead weekly recurring Meetings, Roundtables, and Ad-Hoc meetings as necessary to disseminate pertinent technical and client information to the department
  • Assist in hiring and staffing decisions within the Service Desk department
  • Create and run onboarding plans for new hires focusing on our approach, standards, and client base
  • Develop and implement targeted training development programs for all team members
  • Conduct monthly performance meetings, mentoring sessions, and individual performance evaluations for the team
  • Host daily team huddles to review, reprioritize, and reassign service requests
  • Participate in weekly service/project meetings
  • Ensure the team responds to after-hours calls and emergencies meeting FPA standards
  • Review and approve the team’s time entries in CW Manage daily and weekly

MSP IT Manager Requirements:

  • Demonstrate strong business acumen, with a deep understanding of technical concepts and industry trends
  • Experience as a leader in small and medium-sized organizations.
  • Strong organizational skills are required with the ability to manage projects from multiple departments and the ability to set customer expectations.
  • Experience in security compliance or other technology-based compliance areas
  • 3+ years of Managed Service Provider Experience is a Must-Have to be considered

MSP IT Manager Benefits:

  • A full-time salary
  • Healthcare/Dental/Vision
  • Bonus Program
  • Hybrid work schedule
  • Generous PTO and holidays
  • 401(K) with company match

MSP IT Manager Salary: $100,000 to $120,000