Do you share our passion for technology and have a desire to be a part of something bigger? Here at our Managed Service Provider (MSP) careers are always on the rise. We make it our priority to support you as a valued team member. We offer a work experience that’s challenging and rewarding, with lots of room for innovation, creativity, independent thinking and growth. Our team members are the foundation for our current and future success. We never stop looking for top experts like you!
The MSP IT Support Engineer will be joining an exciting and well established MSP with a heavy focus on Cloud Solutions. We foster a collaborative work environment and place a major emphasis on employee development through certification reimbursements, regular reviews, training, and promotion opportunities. The MSP IT Support Technician will be responsible for supporting multiple external SMB’s.
MSP IT Support Engineer Responsibilities:
- Communicate effectively with clients via phone and email, responding to all requests and concerns in a timely fashion.
- Explain resolutions, answer questions, and provide professional advice as needed.
- Perform timely recognition, isolation, resolutions, and follow-up of submitted help desk tickets and understand when to escalate.
- Provide detailed documentation of help desk support
MSP IT Support Engineer Requirements:
- Windows Desktop Operating System (Windows 7/8/10/11)
- Microsoft 365 (Add/Remove users, to/from distribution groups, add/remove licenses to users, Mail profile troubleshooting)
- Working in an Active Directory Environment (Add/Remove Users, organizational units, Azure AD Connect, basic networking)
- Standard Desktop Applications
- Anti-Virus/Anti-Malware Software
- Networking technologies
- CompTIA A+/Network+ preferred
MSP IT Support Engineer Benefits
- Salary $50,000-$65,000
- Health, Dental, Vision
- Life Insurance
- PTO
- 401(k) with company match
- Certification and Tuition Reimbursement
- Company lunches and outings
- Ongoing training & development
