We are seeking an experienced MSP – Level 1 Engineer to join our dynamic team in Elgin, IL. This is a full time opportunity with unlimited PTO. The MSP – Level 1 Engineer position is suitable for someone with 1-2 years of experience in IT preferably, MANAGED SERVICE PROVIDER experience. We’re looking for people who are passionate about technology and love making customers happy.
As a MSP – Level 1 Engineer you should be able to effectively prioritize tasks and manage a request queue in a fast-paced environment. As well as have the ability to work both independently and in a team, think fast, make sound decisions and multitask. Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
MSP – Level 1 Engineer Requirements:
- Previous MSP experience is REQUIRED
- Experience working in a hands-on IT Support environment.
- Solid understanding of basic networking fundamentals (routing, NAT, DNS)
- Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended
- Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
- Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan required*
MSP – Level 1 Engineer Benefits:
- Health Insurance
- Free lunch
- Unlimited PTO
- Travel and Cellphone reimbursement
