We are seeking an experienced MSP – Level 1 Engineer to join our dynamic team in Elgin, IL. This is a full time opportunity with unlimited PTO. The MSP – Level 1 Engineer position is suitable for someone with 1-2 years of experience in IT preferably, MANAGED SERVICE PROVIDER experience. We’re looking for people who are passionate about technology and love making customers happy.

As a MSP – Level 1 Engineer you should be able to effectively prioritize tasks and manage a request queue in a fast-paced environment. As well as have the ability to work both independently and in a team, think fast, make sound decisions and multitask. Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.

MSP – Level 1 Engineer Requirements:

  • Previous MSP experience is REQUIRED
  • Experience working in a hands-on IT Support environment.
  • Solid understanding of basic networking fundamentals (routing, NAT, DNS)
  • Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended
  • Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
  • Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan required*

MSP – Level 1 Engineer Benefits:

  • Health Insurance
  • Free lunch
  • Unlimited PTO
  • Travel and Cellphone reimbursement