Tier 2 Help Desk / Desktop Engineer – Cloud Support

Location: Santa Ana, CA / Salary: $55,000 - $65,000

Tier 2 Help Desk / Desktop Engineer – Cloud Support

Tier 2 Help Desk / Desktop Engineer – Cloud Support

We are a growing, highly customer-centric IT Solutions firm looking for a creative, organized, and driven Tier 2 Help Desk / Desktop Engineer – Cloud Support to help us continue to provide exceptional customer service to small and medium-sized businesses.

The ideal Tier 2 Help Desk / Desktop Engineer – Cloud Support will have excellent customer service and communication skills. The Tier 2 Help Desk / Desktop Engineer – Cloud Support will be eager to learn and do more. This person will have a “yes I can” attitude and always asks what else can be done to help.

In this role, the Tier 2 Help Desk / Desktop Engineer – Cloud Support will be responsible for supporting clients as a member of our high touch, customer-centric team both on client sites as well as from our office HQ. You will be exposed to many different technologies. As such, the Tier 2 Help Desk / Desktop Engineer – Cloud Support will not be expected to know everything but expected to be resourceful in finding solutions.

We are a fast-growing company with a compelling offer that is resonating with both current and prospective clients. Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. Our benefits include Medical, Dental, Vision, Disability, Life and Paid Time Off.

We offer competitive compensation package, opportunities for growth and advancement.

Tier 2 Help Desk / Desktop Engineer – Cloud Support Essential Responsibilities:

  • Providing timely and effective technical, operations and training support of end user computers and devices onsite and /or by telephone or email
  • Image, install and maintain end user computers and devices
  • Create and manage Active Directory, email and phone system accounts
  • Install, support and maintain client printing environment
  • Provide virus / malware protection and remediation
  • Basic computer / network troubleshooting
  • Monthly reporting for clients
  • Research and document processes to support ongoing projects
  • Write and organize documentation

Tier 2 Help Desk / Desktop Engineer – Cloud Support Requirements:

  • Excellent customer service skills and “can do” attitude
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
  • Ability to document work and maintain accurate records
  • Detail-oriented
  • Resourcefulness – the ability to figure things out
  • Basic PC / MAC troubleshooting and support
  • Microsoft Technologies – including AD; Exchange; Outlook; Office
  • Office365 administration
  • Basic network knowledge

Tier 2 Help Desk / Desktop Engineer – Cloud Support Pluses:

  • Mac OS
  • Knowledge of smartphones – IOS / Android troubleshooting
  • Google Apps
  • LAN device configuration
  • ConnectWise

 

*Actual salary for Tier 2 Help Desk / Desktop Engineer – Cloud Support to commensurate with experience*

Opportunity Location

Santa Ana, CA

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Santa Ana, CA

Proposed Salary: $55,000 - $65,000

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