Senior IT Specialist (MSP)

Senior IT Specialist (MSP)

• Responsibilities & Tasks include but are not limited to:
• Resolve Escalated Helpdesk Tickets
• Project work includes new client onboarding, deployments, or migrations of servers and networks, providing infrastructure guidance to C-level clients, designs, and implementations.
• Function as an assistant Project Manager, Team Lead, and/or hands-on escalation support for the lower-level tiered support.
• Submit Timesheets & Expense reports as indicated on their SOPs
• Identify, Communicate and Mitigate potential risks to the President and Clients Mentor the “Junior and Senior” Service Team Members
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively

Senior IT Specialist (MSP) Requirements

• Experience with Office 365/Azure
• Windows Server Operations Systems & Roles
• Microsoft O365, Azure migration experience
• VMware/Windows Hyper-V (configurations, p2v migrations)
• ConnectWise (a major plus)

Senior IT Specialist (MSP) Benefits

• Salary $90,000 – $110,000
• 401k
• Health, Dental, Vision Insurance
• Mileage Reimbursement
• Profit sharing