About Us:
Join our top-ranked, award-winning Managed Services Provider (MSP) that is rapidly expanding its service offerings. We pride ourselves on delivering exceptional cloud and IT solutions that empower businesses across various industries. Our company is led by two down-to-earth owners who champion a collaborative work environment and emphasize the importance of work-life balance. With a strong commitment to innovation and customer satisfaction, we offer a supportive culture where your contributions are valued and recognized.

Senior System Engineer/ Escalation Engineer (MSP) Position Overview:

As a Senior IT Specialist (MSP), you will play a critical role in maintaining systems, monitoring alerts, and providing support for Virtualization, Cloud, and Windows technologies. This position offers a mix of reactive and proactive support, allowing you to make a real impact.

Senior System Engineer/ Escalation Engineer (MSP) Key Responsibilities:

  • Resolve escalated helpdesk tickets efficiently and effectively.
  • Lead project initiatives such as client onboarding, server and network migrations, and infrastructure guidance for C-level clients.
  • Function as an assistant project manager and team lead, providing hands-on escalation support for lower-tiered support staff.
  • Submit timesheets and expense reports according to standard operating procedures.
  • Identify, communicate, and mitigate potential risks to the President and clients.
  • Mentor junior and senior service team members, fostering their professional growth.
  • Identify opportunities for process improvement and contribute innovative ideas for change.

Senior System Engineer/ Escalation Engineer (MSP) Requirements:

  • Experience with Office 365 and Azure.
  • Proficiency in Windows Server operations and roles.
  • Experience with Microsoft O365 and Azure migrations.
  • Familiarity with VMware and Windows Hyper-V (configurations, P2V migrations).
  • Networking expertise: TCP/IP, MAC, VLAN, VPN, DHCP, firewall, NAT, IPS, IDS, RADIUS.
  • Experience with ConnectWise is a significant plus.

Senior System Engineer/ Escalation Engineer (MSP) Benefits:

  • Competitive salary: $100,000 – $120,000
  • Comprehensive 401k plan
  • Health, Dental, and Vision Insurance
  • Mileage reimbursement
  • Profit sharing
  • A collaborative and supportive work environment that prioritizes employee well-being and development.
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