Service Delivery Manager/ IT Helpdesk Manager (MSP)

Location: Arlington Heights, IL / Salary: $75,000-$85,000

Service Delivery Manager/ IT Helpdesk Manager (MSP)

Service Delivery Manager/ IT Helpdesk Manager (MSP)
We are seeking an experience Service Delivery Manager/ IT Helpdesk Manager (MSP) to lead a team of 10+ engineers and assist in the development of a strategic growth plan for a well established Managed Service Provider.

The Service Delivery Manager/ IT Helpdesk Manager (MSP) will be joining a business that cares for their employees which is apparent through their emphasis on work life balance, investing back into their employees, and fostering a tight-knit team.

The Service Delivery Manager/ IT Helpdesk Manager (MSP) will be overseeing the engineers performance, company operations, and client projects such as new-client onboardings.

The ideal Service Delivery Manager/ IT Helpdesk Manager (MSP) will have experience managing a team of technicians in an MSP environment.

Service Delivery Manager/ IT Helpdesk Manager (MSP) Requirements

  • Strong communication, leadership, and customer service skills.
  • Specifically participate in the design, build and management of help desk implementations.
  • Prepares technical reports on the operation of systems and provides training in system use and access.
  • Participates in the planning, implementation, and review processes for new Microsoft technologies
  • 3+ years experience in a Managerial position
  • 2+ years working for a Managed Service Provider REQUIRED***
  • Experience defining processes and operations for Service Delivery and Professional Services
  • Enforcing KPI’s/metrics/allocating resources
  • Experience and knowledge of Windows server infrastructure,  Exchange, Office 365, basic networking (switch, router, firewall)

Service Delivery Manager/ IT Helpdesk Manager (MSP) Benefits:

  • Salary $75,000-85,000
  • Health, Dental, Vision
  • Generous PTO/Paid holidays
  • 401k + 5% match
  • Regular company outings/ events

Opportunity Location

Arlington Heights, IL

Proposed Salary

$75,000-$85,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Arlington Heights, IL

Proposed Salary: $75,000-$85,000

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