Service Delivery Manager/ IT Helpdesk Manager (MSP)
Service Delivery Manager/ IT Helpdesk Manager (MSP)
We are seeking an experience Service Delivery Manager/ IT Helpdesk Manager (MSP) to lead a team of 10+ engineers and assist in the development of a strategic growth plan for a well established Managed Service Provider.
The Service Delivery Manager/ IT Helpdesk Manager (MSP) will be joining a business that cares for their employees which is apparent through their emphasis on work life balance, investing back into their employees, and fostering a tight-knit team.
The Service Delivery Manager/ IT Helpdesk Manager (MSP) will be overseeing the engineers performance, company operations, and client projects such as new-client onboardings.
The ideal Service Delivery Manager/ IT Helpdesk Manager (MSP) will have experience managing a team of technicians in an MSP environment.
Service Delivery Manager/ IT Helpdesk Manager (MSP) Requirements
- Strong communication, leadership, and customer service skills.
- Specifically participate in the design, build and management of help desk implementations.
- Prepares technical reports on the operation of systems and provides training in system use and access.
- Participates in the planning, implementation, and review processes for new Microsoft technologies
- 3+ years experience in a Managerial position
- 2+ years working for a Managed Service Provider REQUIRED***
- Experience defining processes and operations for Service Delivery and Professional Services
- Enforcing KPI’s/metrics/allocating resources
- Experience and knowledge of Windows server infrastructure, Exchange, Office 365, basic networking (switch, router, firewall)
Service Delivery Manager/ IT Helpdesk Manager (MSP) Benefits:
- Salary $75,000-85,000
- Health, Dental, Vision
- Generous PTO/Paid holidays
- 401k + 5% match
- Regular company outings/ events
Opportunity Location
Arlington Heights, IL
Proposed Salary
$75,000-$85,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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Location: Arlington Heights, IL
Proposed Salary: $75,000-$85,000