Service Desk Engineer – Tier 1

Location: Sterling, VA / Salary: $45,000-$60,000

Service Desk Engineer – Tier 1

Service Desk Engineer – Tier 1

We seek a Service Desk Engineer – Tier 1 with a technical aptitude to perform level 1 and IT support across multiple SMB IT environments. If you are interested in gaining experience in virtualization solutions and hosted or private/hybrid/public cloud technologies, we encourage you to keep reading…

You will be joining a cutting-edge IT company at the forefront of Cloud and Proactive Managed Services. Business is booming, and the team has regular reviews and advancement opportunities, competitive compensation, and hard work is recognized. The Service Desk Engineer – Tier 1 will work hands-on with Senior level System Engineers and Virtualization Engineers

Service Desk Engineer – Tier 1 Experience:

  • 1+ years of experience working for a Managed Service Provider REQUIRED
  • Knowledge of Servers: Active Directory, Group Policy, O365
  • Qualify client issues and open support tickets.
  • Monitor service boards for new tickets and or respond to tickets.
  • Schedule internal and field resources on the CRM dispatch portal
  • Service ticket follow-up/quality assurance.
  • Monitor resource schedules to ensure prompt time entry/completion of service requests.
  • Administer and experience migrating on a team or autonomously, on-premise O365
  • P2V experience, working with VMware or Hyper-V
  • Problem investigation, troubleshooting, and resolution. Master of Desktop Support and customer service.
  • Windows Server and Workstation Operating Systems
  • Experience with networking equipment (SonicWall, Meraki, ASAs, Fortinet, etc.)

Service Desk Engineer – Tier 1 Benefits:

  • Salary: $45,000-$60,000
  • Health/Dental
  • PTO
  • Company Events
  • Free ongoing training

*Actual salary of Service Desk Engineer – Tier 1 to commensurate with experience*

Opportunity Location

Sterling, VA

Proposed Salary


Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Sterling, VA

Proposed Salary: $45,000-$60,000

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