Service Desk Manager

Location: Woodbridge, VA / Salary: $100,000 - $110,000

Service Desk Manager

Help Desk Manager (MSP) Company and Position Overview:

Our MSP has been in business for over 30 years, growing like crazy, and led by our well tenured executive team. We are a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking a seeking highly motivated, detail-oriented go-getter Service Desk Manager to lead our Service Desk Team.

As a Service Desk Manager, your main responsibility will be overseeing and improving the Help Desk while being available to step in to close tickets as needed. The Service Desk Manager will be managing a team of 20 members ranging from L1 – L3. We work with ConnectWise and prefer someone who has worked with it previously.

Service Desk Manager Responsibilities:

  • Lead, coach, and mentor service desk team
  • Develop, implement, and oversee policies and procedures, ensuring consistent service levels
  • Create metrics and widgets based on ticketing reports
  • Manage existing ticketing time and revenue tools
  • Improve current service desk methods
  • Monitor department issues and audit work
  • Develop Service Level Agreements
  • Monitor, track, and analyze incident trends
  • Identify, recommend, develop, and implement end-user training programs
  • Stay current on emerging industry trends, technology, and best practices

Service Desk Manager Salary + Benefits:

  • $100k – $110k (dependent on experience)
  • Health/Dental/Vision 100% covered by company
  • Extensive PTO
  • 401(k) w/ Company Match
  • Employee discount
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Parental leave
  • Cell Phone Stipend

Opportunity Location

Woodbridge, VA

Proposed Salary

$100,000 - $110,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #LI-MH1, ,#MH333

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Location: Woodbridge, VA

Proposed Salary: $100,000 - $110,000

Published: June 23, 2022

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