Service Desk Technician – Escalated Support (MSP)

Location: Plano, TX / Salary: $55,000 - $65,000

Service Desk Technician – Escalated Support (MSP)

Service Desk Technician – Escalated Support (MSP) Overview:

We are a long-standing Managed Services Provider located in Plano, TX that has been supporting small and medium sized businesses since 1997. We handle everything IT so that our clients can focus on their own goals. The Service Desk Technician – Escalated Support (MSP) will be provided competitive pay, subsidized healthcare, 401k, paid vacation and sick time, plus we are dog-friendly!

The Service Desk Technician – Escalated Support (MSP) will work with a group 10 other Service Desk Technicians handling only escalated Level 2 tickets via ConnectWise and working on projects with the System and Network Administrators. We are a Microsoft shop meaning the Service Desk Technician – Escalated Support (MSP) must be well versed with Windows Servers, AD/GPO, O365, and Azure basics. The Service Desk Technician – Escalated Support (MSP) position is ideal for someone with at least 1 year of MSP experience who is looking to focus their time on more back-end issues.

Service Desk Technician – Escalated Support (MSP) Requirements:

  • Direct experience with Windows 8, 10, and server 2012, 2016, 2019.
  • Hands on experience with Active Directory, Group Policy, Exchange, and Hyper-V.
  • Intermediate experience with routers, switches, and troubleshooting connectivity.
  • ConnectWise experience a big plus
  • Managed Services or Technology Consulting experience required

Service Desk Technician – Escalated Support (MSP) Salary + Benefits:

  • $55,000 – $65,00 (Dependent on experience)
  • Health, Vision, and Dental Insurance
  • 401(k) with company match
  • PTO, Paid Holidays, and Sick Days

Opportunity Location

Plano, TX

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #MH333

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Location: Plano, TX

Proposed Salary: $55,000 - $65,000

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