System Administrator – Cloud Managed Services Team

System Administrator – Cloud Managed Services Team Responsibilities:

• Develop client technology road map and vision
• Serve as a main point of contact and act as an escalation point to Service Desk
• Manage the overall relationship with customers and own all technical projects and provide overall oversight, guidance, recommend solutions and consultative services to clients
• Identify potential obstacles and suggest operational and security improvements.
• Manage and coach engineers through knowledge sharing, root cause analysis, and implementing best practices in day-to-day activities
• Mentor, train, and encourage employee engagement to increase productivity and well-being.
• Manage approval of employee wellness time-off requests and PTO.
• Execute the overall Capital Techies support strategy, and drive team and individual performance through metrics, reporting, and client feedback
• Support the team’s initiatives for structured career growth and development in line with the company’s vision
• Participate in organizational initiatives to improve functions, processes, and technology for Capital Techies and clients
• Lead and assist in various managerial, technical, and operational tasks at all levels of the organization.

System Administrator – Cloud Managed Services Team Requirements:

• Strong experience with Microsoft 365 stack Exchange Online, SharePoint Online, Intune, and Azure AD, especially from an architecture and implementation of services standpoint
• Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
• Understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Networking basics: vLAN, DCHP, DNS, subnetting, routing
• Wireless networking: Unifi, Ruckus, Cisco, Meraki
• On-premise Server to SharePoint / OneDrive migration experience
• On-premise Active Directory and Group Policy to Azure AD and Intune/Endpoint experience
• Azure Information Protection, ATP, Defender
• Azure AD, Intune/Endpoint, TEAMS, SharePoint and OneDrive
• MSP tools: RMM, Datto, Autotask, Connectwise, Manage, Automate, Labtech, Kaseya, IT Glue, Huntress, Sentinel One, Pax8
• Creating and maintaining detailed technical and procedural documentation
• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

System Administrator – Cloud Managed Services Team Desirable Qualities:

• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools
• Significant experience with Microsoft Azure
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

System Administrator – Cloud Managed Services Team Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

 

*Actual salary for System Administrator – Cloud Managed Services Team to commensurate with experience*