Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise

Location: Elgin, IL / Salary: $40,000 - $45,000

Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise

Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise
We are currently seeking an Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise to join the Client Support Team.

The Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise be joining a national Cloud, Network Management, IaaS, company with internal growth opportunities. We place a major emphasis on employee development and continued training. In addition, we value collaboration, team building, and having fun through frequent company events!

The Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise will be responsible for troubleshooting client backup systems, building and deploying client workstations, and fielding helpdesk calls.

Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise Responsibilities:

  • Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Complete remote access solution implementation and support: VPN and Terminal Services
  • Monitor the manage system alerts & resolve incoming tickets at a tier 1 level
  • Provide IT Support relating to technical issues involving Microsoft’s core business applications/operating systems

Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise  Requirments:

  • 6+ months experience working for a Managed Service Provider
  • 6+ months experience with ConnectWise
  • Familiar with active directory, O365 troubleshooting, and providing desktop support

Tier 1 Helpdesk Technician (Desktop Support) – ConnectWise Benefits:

  • Salary $40,000- $45,000
  • Health, Vision, Dental
  • 401k
  • FUN company culture (ping pong tournaments, frequent company outings)
  • Free lunches every Friday!!

Opportunity Location

Elgin, IL

Proposed Salary

$40,000 - $45,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Elgin, IL

Proposed Salary: $40,000 - $45,000

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