Tier 2 Support Engineer – MSP
We seek a Tier 2 Support Engineer – MSP with a technical aptitude to perform Level 2 IT support across multiple SMB IT environments. If you are interested in gaining experience in virtualization solutions and hosted or private/hybrid/public cloud technologies, we encourage you to keep reading…
You will be joining a cutting-edge IT company at the forefront of Cloud and Proactive Managed Services. Business is booming, and the team has regular reviews and advancement opportunities, compensation is competitive and hard work is recognized. The Tier 2 Support Engineer – MSP will work hands-on with Senior level System Engineers and Virtualization Engineers
The Tier 2 Support Engineer – MSP will be performing 30%-50% desktop support and 50% – 70% servers and systems (email, light virtualization, etc.) and will have the opportunity to volunteer or help out on networking support and projects/deployment. There will be room for advancement for the Tier 2 Support Engineer – MSP.
Tier 2 Support Engineer – MSP Experience:
- Knowledge of Servers: Active Directory, Group Policy, bring up Domain Controllers
- 3 years of Managed Service Provider experience REQUIRED
- Administer and experience migrating on a team or autonomously, on-premise O365
- Azure or AWS and other “cloud” solutions
- Excellent communication and customer service skills
- P2V experience, working with VMware or Hyper-V
- Experience Providing End-User support
- Experience with networking equipment (SonicWall, Meraki, ASAs, Fortinet, etc.)
- Problem investigation, troubleshooting, and resolution. Master of Desktop Support and customer service.
- Previous ConnectWise experience
Tier 2 Support Engineer – MSP Benefits:
- Salary: $60,000-$80,000
- 401k
- Quick advancement opportunities
- Health Coverage (Health, Vision, Dental)
