Tier III IT Escalated Support Engineer – Managed Services

Location: Columbia, MD / Salary: $75,000 - $100,000

Tier III IT Escalated Support Engineer – Managed Services

A new position as a Tier III Engineer – Projects and Escalations is open with a Managed and Cloud Service Provider who has been providing award winning support to clients for over 15 years. As the Tier III Engineer – Projects and Escalations, you will spend a small portion of your time (25% or less) working with the Help Desk exclusively taking Tier III tickets with Connectwise regarding Cloud and back end infrastructure. The Tier III Engineer – Projects and Escalations will also work under the supervision of the Senior level Administrators on high level implementation projects. The ideal candidate for the Tier III Engineer – Projects and Escalations role will have 3+ years of Managed/Cloud Services or Outsourced IT experience

Tier III Engineer – Projects and Escalations Requirements:

  • Experience working with Connectwise (Manage or Automate)
  • Troubleshooting Virtual environments and Windows and implementing solutions individually or on a team
  • Support VMware, Hyper-V, and Windows Server 2008/2012/2016/2019 remotely on your own or with a team.
  • Recommendation, testing, deployment, and maintenance of  hardware/software for clients (typically smb’s)
  • Experience with Windows Server 2008/2012/2016/2019, Exchange 2013/2016, Office 365, Active Directory, and Group Policies
  • Strong commitment to customer satisfaction and excellent customer service skills
  • Excellent time management skills

Tier III Engineer – Projects and Escalations Salary and Benefits:

  • $75,000 – $100,000 (dependent upon experience)
  • Full Health/Dental/Vision Benefits
  • Certification Reimbursement and Ongoing Training
  • Reimbursement for any travel (little to no travel required)

Opportunity Location

Columbia, MD

Proposed Salary

$75,000 - $100,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #MH333

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Location: Columbia, MD

Proposed Salary: $75,000 - $100,000

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