CORE STRENGTHS:

• IT policy, law and ethics;
• Technical communications;
• Networking and Programming;
• Web Page Design & Management;
• Customer Needs Assessment
• Business Analysis and Requirements;
• Process and Procedure improvements;
• Risk management;
• Quality control and assurance;

EDUCATION:

• IT security policy and procedures;
• IT Network Forensics;
• Network Management;
• Cryptology, Malware and Network Security;
• Server installation and maintenance;
• Software installation and maintenance;
• Multiple operating  system installation and maintenance;

Associates in Arts / Information Technology                         May 2010

B.  S. / Information Technology Management, minor in Cisco September 2013

 

PROFESSIONAL EXPERIENCE:

REGIONAL MANAGED SERVICE PROVIDER 

System Service Engineer T3                                                                            April-2015- Present

• Support and installation for Small to Large Business, Manufacturing Plants, Law Offices & Medical offices following HIPPA requirements
• Install, Upgrade and configure Server 2003- Server 2012, server updates, security patches
• Install, Configure, Migrate(exchange server, Gmail), to Office365
• Install, Configure and Administer virtualization (VMware 5.5, 6.5, Hyper -V)
• Setup and configure firewalls (Sonic, Net gear, firebox, Cisco,WatchGuard) for BGP, IGRP, RIP,VPN
• Administer, Setup and configure new domains and users in Active Directory
• Remote support through Direct-Access, Logmein, Team Viewer, Beanywhere
• Work with network users to solve problems or make adjustments and/or
• Perform disaster recovery operations through: external drives, cloud backups, virtual software .
• Monitor network performance and make adjustments, corrections and /or changes as
• Perform Data Backups, Check UPS (universal power systems)
• Administer and configure and Maintain VoIP phone System: Allworx, Mitel, Avaya
• Install and configure, trouble shoot: Apple, Window vista Business, Windows 8 Pro ,Windows 10 pro
• Fault Tolerance: clustering, Network Load balancing
• Install and configure DHCP, DNS, WINS, Static IP, Routing, TCP/UDP,
• Remote Access, Terminal Server, Remote Desktop, RDP,
• Administer Network Printer, scan to email, scan to folder on network
• Maintain application and /or virus protection
• Create and /or modify shell scripts to provide automation, diagnostics or logging (GPO,Powershell)
• Diagnoses troubleshoot and resolve hardware, software or other network
• Document internal and external process and procedures through web calendar
• Coordinate and implements network security for hardware and software
• Perform duties as assigned or requested
• Setup wireless access point using: Ubiquiti, Commercial Netgear access point, EnGenius Acess Points
• Administer Honeywell camera system
• Administer door mechanism through kantech software

 

PROPERTY MANAGEMENT COMPANY                                                              Jan.1 2014 – Jan.1 2015

Information Technology Services Manager

• Replace Dell Power Edge server R510 with onboard raid controller using RAID 5 with three SATA HD(hard Drives) with Dell Power Edge server R710 with Perc 6/I raid controller with six SAS Hard Drive (hard drives 2TB)
• Migrate customer from SBS (small business server) 2008 to windows server 2012R2 64bit
• Installed, regularly ran and repaired all employee computers, including antivirus software (Bit Defender
• Upgraded all employees from Exchange Server (SBS 2008) to Microsoft Office 365 and provided continual monitoring and instruction with usage
• Created, upgraded and assisted with multiple association(40) and corporate websites using a variety of programs (HTML, Word Press, Joomla, Share Point)
• Providing remote support for laptop and desktop computers using Be Anywhere
• Repaired both laptops and desktops to include installation of mother board, hard drives, software & memory
• Utilize Storage Craft software for backup of the two servers in house
• Maintain and monitor VOIP phone systems and trouble shoot when
• Setup new user accounts on networks and Exchange, make necessary adjustments to access setting and policies and
• Administer windows 2012r2 server and windows server 2003,desktops & laptops (win7 to win8),cisco router and wan(logic networks 20meg download with 20meg upload)
• Push network updates and software changes through group
• Assign configuration of authentication and authorization of active directory service
• Assign routing protocols and routing tables using DHCP and static IP’s
• Maintain integrity of the network, server deployment and security
• Analyze and identify user needs and provide solutions
• Trouble shoot problems reported by remote and in house user
• Support LANS, WANS, network segments, internet and intranet
• Trouble shoot cloud software (TOPS, Office 365)

CERTIFICATIONS:

• Microsoft Certified Professional (MCP)
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Professional + Internet (MCP+I)
• FCIC Certified
• Administering Microsoft SQL Server 7.0 Certified
• CISCO (certification pending)