Autonomous Tier 3 Field Tech


  • IT policy, law and ethics;
  • Technical communications;
  • Networking and Programming;
  • Web Page Design & Management;
  • Customer Needs Assessment
  • Business Analysis and Requirements;
  • Process and Procedure improvements;
  • Risk management;
  • Quality control and assurance;


  • IT security policy and procedures;
  • IT Network Forensics;
  • Network Management;
  • Cryptology, Malware and Network Security;
  • Server installation and maintenance;
  • Software installation and maintenance;
  • Multiple operating  system installation and maintenance;

Associates in Arts / Information Technology                         May 2010

B.  S. / Information Technology Management, minor in Cisco September 2013




System Service Engineer T3                                                                            April-2015- Present

  • Support and installation for Small to Large Business, Manufacturing Plants, Law Offices & Medical offices following HIPPA requirements
  • Install, Upgrade and configure Server 2003- Server 2012, server updates, security patches
  • Install, Configure, Migrate(exchange server, Gmail), to Office365
  • Install, Configure and Administer virtualization (VMware 5.5, 6.5, Hyper -V)
  • Setup and configure firewalls (Sonic, Net gear, firebox, Cisco,WatchGuard) for BGP, IGRP, RIP,VPN
  • Administer, Setup and configure new domains and users in Active Directory
  • Remote support through Direct-Access, Logmein, Team Viewer, Beanywhere
  • Work with network users to solve problems or make adjustments and/or
  • Perform disaster recovery operations through: external drives, cloud backups, virtual software .
  • Monitor network performance and make adjustments, corrections and /or changes as
  • Perform Data Backups, Check UPS (universal power systems)
  • Administer and configure and Maintain VoIP phone System: Allworx, Mitel, Avaya
  • Install and configure, trouble shoot: Apple, Window vista Business, Windows 8 Pro ,Windows 10 pro
  • Fault Tolerance: clustering, Network Load balancing
  • Install and configure DHCP, DNS, WINS, Static IP, Routing, TCP/UDP,
  • Remote Access, Terminal Server, Remote Desktop, RDP,
  • Administer Network Printer, scan to email, scan to folder on network
  • Maintain application and /or virus protection
  • Create and /or modify shell scripts to provide automation, diagnostics or logging (GPO,Powershell)
  • Diagnoses troubleshoot and resolve hardware, software or other network
  • Document internal and external process and procedures through web calendar
  • Coordinate and implements network security for hardware and software
  • Perform duties as assigned or requested
  • Setup wireless access point using: Ubiquiti, Commercial Netgear access point, EnGenius Acess Points
  • Administer Honeywell camera system
  • Administer door mechanism through kantech software


PROPERTY MANAGEMENT COMPANY                                                              Jan.1 2014 – Jan.1 2015

Information Technology Services Manager

  • Replace Dell Power Edge server R510 with onboard raid controller using RAID 5 with three SATA HD(hard Drives) with Dell Power Edge server R710 with Perc 6/I raid controller with six SAS Hard Drive (hard drives 2TB)
  • Migrate customer from SBS (small business server) 2008 to windows server 2012R2 64bit
  • Installed, regularly ran and repaired all employee computers, including antivirus software (Bit Defender
  • Upgraded all employees from Exchange Server (SBS 2008) to Microsoft Office 365 and provided continual monitoring and instruction with usage
  • Created, upgraded and assisted with multiple association(40) and corporate websites using a variety of programs (HTML, Word Press, Joomla, Share Point)
  • Providing remote support for laptop and desktop computers using Be Anywhere
  • Repaired both laptops and desktops to include installation of mother board, hard drives, software & memory
  • Utilize Storage Craft software for backup of the two servers in house
  • Maintain and monitor VOIP phone systems and trouble shoot when
  • Setup new user accounts on networks and Exchange, make necessary adjustments to access setting and policies and
  • Administer windows 2012r2 server and windows server 2003,desktops & laptops (win7 to win8),cisco router and wan(logic networks 20meg download with 20meg upload)
  • Push network updates and software changes through group
  • Assign configuration of authentication and authorization of active directory service
  • Assign routing protocols and routing tables using DHCP and static IP’s
  • Maintain integrity of the network, server deployment and security
  • Analyze and identify user needs and provide solutions
  • Trouble shoot problems reported by remote and in house user
  • Support LANS, WANS, network segments, internet and intranet
  • Trouble shoot cloud software (TOPS, Office 365)


  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Professional + Internet (MCP+I)
  • FCIC Certified
  • Administering Microsoft SQL Server 7.0 Certified
  • CISCO (certification pending)