CORE STRENGTHS:
- IT policy, law and ethics;
- Technical communications;
- Networking and Programming;
- Web Page Design & Management;
- Customer Needs Assessment
- Business Analysis and Requirements;
- Process and Procedure improvements;
- Risk management;
- Quality control and assurance;
EDUCATION:
- IT security policy and procedures;
- IT Network Forensics;
- Network Management;
- Cryptology, Malware and Network Security;
- Server installation and maintenance;
- Software installation and maintenance;
- Multiple operating system installation and maintenance;
Associates in Arts / Information Technology May 2010
B. S. / Information Technology Management, minor in Cisco September 2013
PROFESSIONAL EXPERIENCE:
REGIONAL MANAGED SERVICE PROVIDER
System Service Engineer T3 April-2015- Present
- Support and installation for Small to Large Business, Manufacturing Plants, Law Offices & Medical offices following HIPPA requirements
- Install, Upgrade and configure Server 2003- Server 2012, server updates, security patches
- Install, Configure, Migrate(exchange server, Gmail), to Office365
- Install, Configure and Administer virtualization (VMware 5.5, 6.5, Hyper -V)
- Setup and configure firewalls (Sonic, Net gear, firebox, Cisco,WatchGuard) for BGP, IGRP, RIP,VPN
- Administer, Setup and configure new domains and users in Active Directory
- Remote support through Direct-Access, Logmein, Team Viewer, Beanywhere
- Work with network users to solve problems or make adjustments and/or
- Perform disaster recovery operations through: external drives, cloud backups, virtual software .
- Monitor network performance and make adjustments, corrections and /or changes as
- Perform Data Backups, Check UPS (universal power systems)
- Administer and configure and Maintain VoIP phone System: Allworx, Mitel, Avaya
- Install and configure, trouble shoot: Apple, Window vista Business, Windows 8 Pro ,Windows 10 pro
- Fault Tolerance: clustering, Network Load balancing
- Install and configure DHCP, DNS, WINS, Static IP, Routing, TCP/UDP,
- Remote Access, Terminal Server, Remote Desktop, RDP,
- Administer Network Printer, scan to email, scan to folder on network
- Maintain application and /or virus protection
- Create and /or modify shell scripts to provide automation, diagnostics or logging (GPO,Powershell)
- Diagnoses troubleshoot and resolve hardware, software or other network
- Document internal and external process and procedures through web calendar
- Coordinate and implements network security for hardware and software
- Perform duties as assigned or requested
- Setup wireless access point using: Ubiquiti, Commercial Netgear access point, EnGenius Acess Points
- Administer Honeywell camera system
- Administer door mechanism through kantech software
PROPERTY MANAGEMENT COMPANY Jan.1 2014 – Jan.1 2015
Information Technology Services Manager
- Replace Dell Power Edge server R510 with onboard raid controller using RAID 5 with three SATA HD(hard Drives) with Dell Power Edge server R710 with Perc 6/I raid controller with six SAS Hard Drive (hard drives 2TB)
- Migrate customer from SBS (small business server) 2008 to windows server 2012R2 64bit
- Installed, regularly ran and repaired all employee computers, including antivirus software (Bit Defender
- Upgraded all employees from Exchange Server (SBS 2008) to Microsoft Office 365 and provided continual monitoring and instruction with usage
- Created, upgraded and assisted with multiple association(40) and corporate websites using a variety of programs (HTML, Word Press, Joomla, Share Point)
- Providing remote support for laptop and desktop computers using Be Anywhere
- Repaired both laptops and desktops to include installation of mother board, hard drives, software & memory
- Utilize Storage Craft software for backup of the two servers in house
- Maintain and monitor VOIP phone systems and trouble shoot when
- Setup new user accounts on networks and Exchange, make necessary adjustments to access setting and policies and
- Administer windows 2012r2 server and windows server 2003,desktops & laptops (win7 to win8),cisco router and wan(logic networks 20meg download with 20meg upload)
- Push network updates and software changes through group
- Assign configuration of authentication and authorization of active directory service
- Assign routing protocols and routing tables using DHCP and static IP’s
- Maintain integrity of the network, server deployment and security
- Analyze and identify user needs and provide solutions
- Trouble shoot problems reported by remote and in house user
- Support LANS, WANS, network segments, internet and intranet
- Trouble shoot cloud software (TOPS, Office 365)
CERTIFICATIONS:
- Microsoft Certified Professional (MCP)
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Professional + Internet (MCP+I)
- FCIC Certified
- Administering Microsoft SQL Server 7.0 Certified
- CISCO (certification pending)