Dallas: MSP Tier II Tech Lead & Ticket Crusher

IT Consultant

Justin, Texas


I am pursuing a dynamic I.T. position with the opportunity and exposure to develop technical and managerial skills.

Education:                                                                                           2012 – Present

  • Cisco Network Academy – Computers & Internetworking Technologies
  • North Central Texas College – Prerequisites for Business Undergraduate
  • Austin Community College – Prerequisites for Business Undergraduate
  • Tarrant County College – Prerequisites for Business Undergraduate

Skills Profile

  • Exceptional Communication skills
  • Efficient Management Strategies
  • Conflict Resolution (between clientele and peers)
  • Actively seeking improvement in Procedure and Operations
  • SQL Database maintenance and migration
  • Windows OS (10, 8.1, 8, 7, Vista, XP)
  • Windows Server (2016, 2012, 2008)
  • Maintenance and Configuration of Active Directory, Group Policy Objects, Network Shares, and
  • The configuration of Computers (Windows and Mac), Mobile Devices (IOS and Android), Computer Peripherals
  • Troubleshooting, configuring and replacing computer hardware
  • Troubleshooting network equipment, including routers, switches, Wi-Fi, and firewalls
  • Microsoft Office and Email Clients
  • Data backups, recovery, and redundancy (RAID)
  • Virus/Malware removal and prevention
  • 10+ Years computer service and related volunteer work


COMPANY: 10 Person Regional-based MSP                                                 2015-Present

IT Consultant (Technical Lead)

  • Creating solutions around dental patient work-flow in order to minimize end-user downtime
  • Optimizing client financial budget towards technology needs.
  • Computer hardware, software, and network troubleshooting.
  • Server administration and troubleshooting.
  • Specialization of proprietary dental software and hardware

COMPANY: Large National MSP                                                                   2014

Remote Service Technician

  • Responsible for end user troubleshooting through isolation techniques.
  • Computer hardware, software, and network troubleshooting.
  • Workstation setups including cable management, software installation, OS imaging, and network authentication.
  • Computer desktop and laptop hardware repairs.