Sr. Solutions Engineer
Mesquite, Texas
Objective:
To pursue a career with a company with a stable work environment that will utilize teamwork as well as provide strong leadership and recognize employee excellence.
Skills:
- Computer Hardware
- Lotus Notes
- Some Scripting (VB, Java, PS)
- Windows XP (32, 64bit)
- Windows Server (2000-2016)
- Office Applications (2003-2016)
- Cisco Catalyst Switches
- VLAN/WLAN
- VMware (5.1 – 6.5)
- Some Linux (Debian, Ubuntu)
- MDM
- Symantec (Backup Exec)
- Java / J2EE
- Windows Vista (32, 64bit)
- MS Exchange (07 – 16)
- Office 365
- Cisco ASA
- DNS
- PGP
- NAS/DAS
- Remote Desktop
- Windows Backup
- C++
- Windows 7 (32, 64bit)
- MS Hyper-V (08 – 16)
- Kaspersky AV
- SonicWall Firewall
- DHCP/Static
- Server Hardware
- Lync Server
Education:
- The University of Louisiana at Monroe (01/03 – 05/05) – Major = Computer Science
- Eastfield Community College (08/99 – 07/02)
Professional Experience:
COMPANY: 30 Person Regional MSP July 2014 – Present
Systems Engineer
- Systems Implementations specialist for over 75 Clients
- Mobile Management for Exchange
- Setup and configure Firewalls for Cisco, WatchGuard, and Sonicwall
- Implement network solutions such as VPN (Client or Site to Site) and VLAN solutions for clients
- Migrate, Setup, and Support for MS Exchange/O365 (07-16) for all clients
- Windows AD, Domain, and Network Implementations, setup and maintenance for clients
- Hyper-V and VMware solutions and Licensing Management
- Provided technical solutions to client needs including desktop, laptop, and remote support
- ISP configuration solutions and vendor management for clients
- Ensures user client hardware and software were in optimal standards
COMPANY: Large Software Company April 2014 – July 2014
Exchange Tier 3 Engineer
- Informed new clients transitioning to Microsoft Office 365
- Support for Exchange migration from Exchange 2003-2013 to Office 365
- Ensured client solutions and implementations through follow-up
- Setup O365 for onboarding clients
- Mobile Setups for Exchange
- Troubleshoot mail flow and public folders
- Troubleshoot connectivity issues to O365
- Mitigate call escalation and fulfillment resolutions to clients
COMPANY: Regional Insurance Company October 2013 – April 2014
System Administrator
- Managed Active Directory and Replication across 6 Domain Controllers
- Install, configure, maintain, support, and monitor internal network security and Active
Directory in a WAN; including adding/removing user accounts in Active Directory and
Exchange - Certificate Management and DNS Management for Websites (Internal & External)
- Mobile Management through Exchange
- SonicWall Firewall Support (NAT, VPN, Etc.)
- VMware Maintenance and License management
- Image Creation and deployment for new client machines for users
- Storage management and monitoring with Hardware replacement
- Server OS installations and Setup
- Server Hardware Maintenance and Configurations (Raid, RAM installation, rack mounting)
- Lync Server(2013) Installation and management
- Microsoft Exchange Support for 2010 for Clients and Corporate Office
- Client IT Infrastructure Mapping and Recommendation Consulting
- Linux Support and configurations for Development (Debian and Ubuntu)
- Symantec Backup Exec Job creation and Monitoring
- Network and Remote Monitoring Setup and maintenance
COMPANY: 20 Person Regional MSP April 2010 – October 2013
System Administrator
- Support for Cisco ASA Firewall Configurations (NAT, VPN Tunnels, Etc)
- Cisco Catalyst Switch Maintenance and configurations
- Exchange Mobile Management
- SonicWall Firewall Support (NAT, VPN, Etc.)
- IOS upgrades on network hardware
- Server OS installations and setup for Clients and Corporate Office
- Server Hardware Maintenance and Configurations (Raid, RAM installation, rack mounting)
- Network Printer setup and configuration
- Wireless Access Point setup and configurations for clients and Corporate Office
- Active Directory Maintenance and setup for clients
- Support day-to-day administration and maintenance of a multi-site, multi-domain
Windows 2003 and 2008 Active Directory infrastructure, including LDAP, DHCP, DNS
(external and internal zones), DFS, replication and health checks - Migrate network services and roles from Microsoft servers, to include Active Directory,
file systems, shares and NTFS permissions, printing, DNS, DHCP, IIS (WEB, FTP and
FTPS), Hyper-V Virtual Machines and third-party applications, IE: backup services - Microsoft Exchange Support for 2003 – 2010 for Clients and Corporate Office
- Client IT Infrastructure Mapping and Recommendation Consulting
- Linux Support and configurations for Clients (Debian and Ubuntu)
- Desktop Support for Client and Corporate Office
- Network and Remote Monitoring Setup and maintenance for Client Sites
