Dallas: MSP Top of the Escalation Food Chain

Sr. Solutions Engineer

Mesquite, Texas


To pursue a career with a company with a stable work environment that will utilize teamwork as well as provide strong leadership and recognize employee excellence.


  • Computer Hardware
  • Lotus Notes
  • Some Scripting (VB, Java, PS)
  • Windows XP (32, 64bit)
  • Windows Server (2000-2016)
  • Office Applications (2003-2016)
  • Cisco Catalyst Switches
  • VMware (5.1 – 6.5)
  • Some Linux (Debian, Ubuntu)
  • MDM
  • Symantec (Backup Exec)
  • Java / J2EE
  • Windows Vista (32, 64bit)
  • MS Exchange (07 – 16)
  • Office 365
  • Cisco ASA
  • DNS
  • PGP
  • Remote Desktop
  • Windows Backup
  • C++
  • Windows 7 (32, 64bit)
  • MS Hyper-V (08 – 16)
  • Kaspersky AV
  • SonicWall Firewall
  • DHCP/Static
  • Server Hardware
  • Lync Server


  • The University of Louisiana at Monroe (01/03 – 05/05) – Major = Computer Science
  • Eastfield Community College (08/99 – 07/02)

Professional Experience:

COMPANY: 30 Person Regional MSP                                                   July 2014 – Present

Systems Engineer

  • Systems Implementations specialist for over 75 Clients
  • Mobile Management for Exchange
  • Setup and configure Firewalls for Cisco, WatchGuard, and Sonicwall
  • Implement network solutions such as VPN (Client or Site to Site) and VLAN solutions for clients
  • Migrate, Setup, and Support for MS Exchange/O365 (07-16) for all clients
  • Windows AD, Domain, and Network Implementations, setup and maintenance for clients
  • Hyper-V and VMware solutions and Licensing Management
  • Provided technical solutions to client needs including desktop, laptop, and remote support
  • ISP configuration solutions and vendor management for clients
  • Ensures user client hardware and software were in optimal standards

COMPANY: Large Software Company                                               April 2014 – July 2014

Exchange Tier 3 Engineer

  • Informed new clients transitioning to Microsoft Office 365
  • Support for Exchange migration from Exchange 2003-2013 to Office 365
  • Ensured client solutions and implementations through follow-up
  • Setup O365 for onboarding clients
  • Mobile Setups for Exchange
  • Troubleshoot mail flow and public folders
  • Troubleshoot connectivity issues to O365
  • Mitigate call escalation and fulfillment resolutions to clients

 COMPANY: Regional Insurance Company                                   October 2013 – April 2014

System Administrator

  • Managed Active Directory and Replication across 6 Domain Controllers
  • Install, configure, maintain, support, and monitor internal network security and Active
    Directory in a WAN; including adding/removing user accounts in Active Directory and
  • Certificate Management and DNS Management for Websites (Internal & External)
  • Mobile Management through Exchange
  • SonicWall Firewall Support (NAT, VPN, Etc.)
  • VMware Maintenance and License management
  • Image Creation and deployment for new client machines for users
  • Storage management and monitoring with Hardware replacement
  • Server OS installations and Setup
  • Server Hardware Maintenance and Configurations (Raid, RAM installation, rack mounting)
  • Lync Server(2013) Installation and management
  • Microsoft Exchange Support for 2010 for Clients and Corporate Office
  • Client IT Infrastructure Mapping and Recommendation Consulting
  • Linux Support and configurations for Development (Debian and Ubuntu)
  • Symantec Backup Exec Job creation and Monitoring
  • Network and Remote Monitoring Setup and maintenance

COMPANY: 20 Person Regional MSP                                           April 2010 – October 2013

System Administrator

  • Support for Cisco ASA Firewall Configurations (NAT, VPN Tunnels, Etc)
  • Cisco Catalyst Switch Maintenance and configurations
  • Exchange Mobile Management
  • SonicWall Firewall Support (NAT, VPN, Etc.)
  • IOS upgrades on network hardware
  • Server OS installations and setup for Clients and Corporate Office
  • Server Hardware Maintenance and Configurations (Raid, RAM installation, rack mounting)
  • Network Printer setup and configuration
  • Wireless Access Point setup and configurations for clients and Corporate Office
  • Active Directory Maintenance and setup for clients
  • Support day-to-day administration and maintenance of a multi-site, multi-domain
    Windows 2003 and 2008 Active Directory infrastructure, including LDAP, DHCP, DNS
    (external and internal zones), DFS, replication and health checks
  • Migrate network services and roles from Microsoft servers, to include Active Directory,
    file systems, shares and NTFS permissions, printing, DNS, DHCP, IIS (WEB, FTP and
    FTPS), Hyper-V Virtual Machines and third-party applications, IE: backup services
  • Microsoft Exchange Support for 2003 – 2010 for Clients and Corporate Office
  • Client IT Infrastructure Mapping and Recommendation Consulting
  • Linux Support and configurations for Clients (Debian and Ubuntu)
  • Desktop Support for Client and Corporate Office
  • Network and Remote Monitoring Setup and maintenance for Client Sites