DC: MSP Senior Engineer, Project Engineer, & Service Delivery Manager

Senior Engineer, Project Manager, & Service Delivery Manager Great Falls, VA   Key Qualifications I am looking for a position where I can utilize the knowledge I have gained from years of Managed Service Provider experience to help organizations solve their technology issues. Skills Managerial Managed IaaS infrastructure with 99.99% uptime across multiple datacenters utilizing…

Senior Engineer, Project Manager, & Service Delivery Manager

Great Falls, VA

 

Key Qualifications

I am looking for a position where I can utilize the knowledge I have gained from years of Managed Service
Provider experience to help organizations solve their technology issues.

Skills

Managerial

  • Managed IaaS infrastructure with 99.99% uptime across multiple datacenters utilizing a team including both
    techs and facilities maintenance team members
  • Utilized automation software and a small team of techs to manage a preventive maintenance contract with over
    1500 workstations and servers spread across 45 locations
  • Excellent in project management methodologies, planning, scheduling methods, and tools
  • Consistently completes projects with the highest level of stakeholder satisfaction by ensuring that all
    shareholders needs are addressed during the course of the project
  • Excellent in managing, mentoring, and coaching team members
  • Strong documentation and reporting skills
  • Excellent interpersonal, collaboration, and problem-solving skills

Technical

  • Virtualization (hypervisor, application, and storage) – VMware, AWS, Citrix XenApp, Azure, Lefthand, Nutanix, Storpol, KVM, Onapp, Office 365
  • Hardware – Firewalls (Cisco, Sonicwall), switches (3COM, Cisco, Dell), routers (Cisco, Brocade), scanners, servers
    (Dell, Compaq, HP, IBM, Supermicro), Apple/Mac, printers, tape backup
  • Networking – MPLS Network Segmentation, MPLS Traffic Engineering, Dynamic Routing Protocols, DMVPN, IPSec,
    Multi-homed Internet delivery, HSRP redundancy, ISCSI Switching optimization, VLAN segmentation,
    IP Routing, PBR, QoS, Voice over IP, remote VPN
  • Software – Docker, Chef, Puppet, Ansible, Adobe Suite, ACT, Macromedia Suite, McAfee, ESET, Heat Patch
    Management, MS Exchange, MS Office all versions to include Office 365, MySQL, Norton, SQL,
    Symantec, Trend, and many others
  • Programming Languages – Python, PowerShell, Java, VB

Professional Experience

COMPANY: 20 Person Regional-based MSP                                                  2016 – Present

Senior Engineer/Project Manager

  • Responsible for migrating client infrastructures to various cloud services (VMware, Azure, Office 365)
  • Worked with clients to develop a roadmap for future projects and initiatives
  • Provided tier 3 support to a team of 15 engineers for maintaining day to day operation at over 130 clients
  • Responsible for direct support of 5 clients for tier 1 through 3 including server and desktop support, local
    and WAN network support, phone/VOIP support, patch management, backups and remote access via
    VPN/Citrix/Horizon
  • Functioned as Subject Matter Expert on virtualization topics (infrastructure, application, etc.)

COMPANY: 30 Person Regional-based MSP                                                 2005 – 2016

Cloud Operations/Project Manager

  • Performed project design and managed implementation team for second data center facility with Disaster
    Recovery for services at the first data center utilizing our shared SAN, Hosted Infrastructure as a Service
    (IaaS) solution, WAN failover, and internet failover services
  • Managed integration teams while working with financial intuitions on mergers and acquisitions
  • Responsible for managing contract for preventive maintenance and patch management
  • As a project manager, responsible for meeting the needs of all stakeholders involved, from the Board of
    Director meetings to end-user training
  • Manage and perform projects leveraging internal assets and vendors in order to upgrade and retool
    existing client’s infrastructure
  • Responsible for managing and overseeing all scheduled and regular after-hours maintenance
  • Design and build out of new client’s infrastructure leveraging virtualization and SAN back end
  • Day to day operations and maintenance of our 15,000 Sq. Ft data center and disaster recovery site, to
    include multipath internet and DS3 WAN failover
  • Vendor Selection, writing and replying to RFP’s and RFQ’s
  • Software purchase negations
  • Dispatch for eight engineer helpdesk managing 400+ servers and 1000+ end users

Certifications

  • CSA Certificate of Cloud Security Knowledge (CCSK)
  • Six Sigma Lean Professional
  • MSI Change Management Specialist
  • AWS Certified Solutions Architect Associate
  • VMware VCP
  • VMware VCA Datacenter Virtualization
  • PCAP Certified Associate in Python Programming
  • Apple Mac OS X Server Essentials 10.5
  • CompTIA A+ & I-Net+

Education

  • Ohlone College- VMware ICM [5.5]- VMware IT Academy
  • NVCC- Network Engineering- Cisco Network Academy
  • NVCC- Network Security
  • Chubb Institute- Network Administration
  • Randolph-Macon Military Academy- HS

 

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