Senior Engineer, Project Manager, & Service Delivery Manager
Great Falls, VA
Key Qualifications
I am looking for a position where I can utilize the knowledge I have gained from years of Managed Service
Provider experience to help organizations solve their technology issues.
Skills
Managerial
- Managed IaaS infrastructure with 99.99% uptime across multiple datacenters utilizing a team including both
techs and facilities maintenance team members - Utilized automation software and a small team of techs to manage a preventive maintenance contract with over
1500 workstations and servers spread across 45 locations - Excellent in project management methodologies, planning, scheduling methods, and tools
- Consistently completes projects with the highest level of stakeholder satisfaction by ensuring that all
shareholders needs are addressed during the course of the project - Excellent in managing, mentoring, and coaching team members
- Strong documentation and reporting skills
- Excellent interpersonal, collaboration, and problem-solving skills
Technical
- Virtualization (hypervisor, application, and storage) – VMware, AWS, Citrix XenApp, Azure, Lefthand, Nutanix, Storpol, KVM, Onapp, Office 365
- Hardware – Firewalls (Cisco, Sonicwall), switches (3COM, Cisco, Dell), routers (Cisco, Brocade), scanners, servers
(Dell, Compaq, HP, IBM, Supermicro), Apple/Mac, printers, tape backup - Networking – MPLS Network Segmentation, MPLS Traffic Engineering, Dynamic Routing Protocols, DMVPN, IPSec,
Multi-homed Internet delivery, HSRP redundancy, ISCSI Switching optimization, VLAN segmentation,
IP Routing, PBR, QoS, Voice over IP, remote VPN - Software – Docker, Chef, Puppet, Ansible, Adobe Suite, ACT, Macromedia Suite, McAfee, ESET, Heat Patch
Management, MS Exchange, MS Office all versions to include Office 365, MySQL, Norton, SQL,
Symantec, Trend, and many others - Programming Languages – Python, PowerShell, Java, VB
Professional Experience
COMPANY: 20 Person Regional-based MSP 2016 – Present
Senior Engineer/Project Manager
- Responsible for migrating client infrastructures to various cloud services (VMware, Azure, Office 365)
- Worked with clients to develop a roadmap for future projects and initiatives
- Provided tier 3 support to a team of 15 engineers for maintaining day to day operation at over 130 clients
- Responsible for direct support of 5 clients for tier 1 through 3 including server and desktop support, local
and WAN network support, phone/VOIP support, patch management, backups and remote access via
VPN/Citrix/Horizon - Functioned as Subject Matter Expert on virtualization topics (infrastructure, application, etc.)
COMPANY: 30 Person Regional-based MSP 2005 – 2016
Cloud Operations/Project Manager
- Performed project design and managed implementation team for second data center facility with Disaster
Recovery for services at the first data center utilizing our shared SAN, Hosted Infrastructure as a Service
(IaaS) solution, WAN failover, and internet failover services - Managed integration teams while working with financial intuitions on mergers and acquisitions
- Responsible for managing contract for preventive maintenance and patch management
- As a project manager, responsible for meeting the needs of all stakeholders involved, from the Board of
Director meetings to end-user training - Manage and perform projects leveraging internal assets and vendors in order to upgrade and retool
existing client’s infrastructure - Responsible for managing and overseeing all scheduled and regular after-hours maintenance
- Design and build out of new client’s infrastructure leveraging virtualization and SAN back end
- Day to day operations and maintenance of our 15,000 Sq. Ft data center and disaster recovery site, to
include multipath internet and DS3 WAN failover - Vendor Selection, writing and replying to RFP’s and RFQ’s
- Software purchase negations
- Dispatch for eight engineer helpdesk managing 400+ servers and 1000+ end users
Certifications
- CSA Certificate of Cloud Security Knowledge (CCSK)
- Six Sigma Lean Professional
- MSI Change Management Specialist
- AWS Certified Solutions Architect Associate
- VMware VCP
- VMware VCA Datacenter Virtualization
- PCAP Certified Associate in Python Programming
- Apple Mac OS X Server Essentials 10.5
- CompTIA A+ & I-Net+
Education
- Ohlone College- VMware ICM [5.5]- VMware IT Academy
- NVCC- Network Engineering- Cisco Network Academy
- NVCC- Network Security
- Chubb Institute- Network Administration
- Randolph-Macon Military Academy- HS
