LA: MSP Tier II Support Specialist & Project Engineer

Tier 2 Support Specialist & Project Engineer Lakewood, CA Skills: 4+ years of excellent customer services in a fast-paced help desk MSP environment. Communication with clients in a ticketing system and meeting SLA’s in a swift and timely manner. Familiarity with VLAN configuration on Juniper, Cisco, Ubiquity and ForteNet switches. Firewalls configuration Splash Page, VPN,…

Tier 2 Support Specialist & Project Engineer

Lakewood, CA

Skills:

4+ years of excellent customer services in a fast-paced help desk MSP environment. Communication with clients in a ticketing system and meeting SLA’s in a swift and timely manner. Familiarity with VLAN configuration on Juniper, Cisco, Ubiquity and ForteNet switches. Firewalls configuration Splash Page, VPN, Content filtering on Cisco ASA, ForteGate, Zyxell, Meraki, and Sonicwall. Backups both cloud and local also disaster recovery/business continuity procedures. Intermediate experience with  VM’s Server 2012 AD/ Exchange, Win10, Linux, Mac. All types of network printers. File permissions and Security practices. Meraki AP installs with CAT6 drops and termination. Office 365 administration

PROFESSIONAL HISTORY

COMPANY: Small Regional MSP                                June 2014-Present

IT Support Specialist

  • AutoTask Endpoint Management and Splashtop RMM
  • Configured VeeaM Backups on Buffalo NAS
  • Rack and Stack 2u Dell PowerEdge server in the DataCenter
  • Business specific software SAP, ACT, FishBowl, SalesForce CRM and Quickbooks

COMPANY: Medical Supply Company                      August 2008 – April 2013

EMR Support Technician

  • Installed Electronic Medical Records software
  • Data Entry ICD10 Codes
  • Desktop Troubleshooting
  • Printer Installations

COMPANY: Large Computer Retail Store                July 2006 – August 2008

Computer Hardware Stores

  • Assisted customers with purchasing  computer hardware
  • Processed credit card applications

EDUCATION

Cerritos College                                                                         September 2004 – June 2006

  • Computer Science Associates Degree

 

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