Tier 2 Support Specialist & Project Engineer
Lakewood, CA
Skills:
4+ years of excellent customer services in a fast-paced help desk MSP environment. Communication with clients in a ticketing system and meeting SLA’s in a swift and timely manner. Familiarity with VLAN configuration on Juniper, Cisco, Ubiquity and ForteNet switches. Firewalls configuration Splash Page, VPN, Content filtering on Cisco ASA, ForteGate, Zyxell, Meraki, and Sonicwall. Backups both cloud and local also disaster recovery/business continuity procedures. Intermediate experience with VM’s Server 2012 AD/ Exchange, Win10, Linux, Mac. All types of network printers. File permissions and Security practices. Meraki AP installs with CAT6 drops and termination. Office 365 administration
PROFESSIONAL HISTORY
COMPANY: Small Regional MSP June 2014-Present
IT Support Specialist
- AutoTask Endpoint Management and Splashtop RMM
- Configured VeeaM Backups on Buffalo NAS
- Rack and Stack 2u Dell PowerEdge server in the DataCenter
- Business specific software SAP, ACT, FishBowl, SalesForce CRM and Quickbooks
COMPANY: Medical Supply Company August 2008 – April 2013
EMR Support Technician
- Installed Electronic Medical Records software
- Data Entry ICD10 Codes
- Desktop Troubleshooting
- Printer Installations
COMPANY: Large Computer Retail Store July 2006 – August 2008
Computer Hardware Stores
- Assisted customers with purchasing computer hardware
- Processed credit card applications
EDUCATION
Cerritos College September 2004 – June 2006
- Computer Science Associates Degree