DC: MSP IT Solutions Engineer – Windows Servers/Exchange/Office365

Alexandria, VA  PROFESSIONAL HISTORY COMPANY: Large, Nationally-based MSP                                                                                            2012-Present IT Solutions Engineer  Provide support to users onsite and remotely with various issues including: Microsoft Office application questions Adding and removing mailboxes Sync Issues Physical hardware issues Print issues Experience with managing Windows Servers Windows Server 2012 for use with Active Directory, Print Servers, Group Shares…

Alexandria, VA 

PROFESSIONAL HISTORY

COMPANY: Large, Nationally-based MSP                                                                                            2012-Present

IT Solutions Engineer 

Provide support to users onsite and remotely with various issues including:

  • Microsoft Office application questions
  • Adding and removing mailboxes
  • Sync Issues
  • Physical hardware issues
  • Print issues
  • Experience with managing Windows Servers
  • Windows Server 2012 for use with Active Directory, Print Servers, Group Shares
  • Windows Server 2008 R2 for use Domain Controllers
  • Group Policy
  • Create and/or remove group policies
  • Install new policy templates
  • Deploy software and drivers via group policy
  • Experience with Office 365
  • Utilized ActiveSync for configuration of mobile messaging services
  • Managed MS Exchange servers, AD applications and public folders
  • Handling post migrated issues like permissions and password issues for the users
  • Create new accounts for new employees
  • Create new mailboxes in Microsoft Exchange
  • Modify permissions to mailboxes
  • Create new accounts in Active Directory modify account settings
  • Disable accounts for outgoing employees
  • Microsoft Server Upgrade
  • Upgraded Domain Controllers from Server 2003 to Server 2012
  • Active Directory Migration
  • Upgraded File Server, Print servers from Server 2008 to Server 2012
  • Modify content on company intranet SharePoint site
  • Responsible for applying security updates and patches on servers, desktops, and laptops
  • Deployed and administered Microsoft SQL Server 2012

COMPANY: Large Broadband Provider                                                                                             2009 – 2015

Repair Service Center Technician

 Provided first and second level operational support for broadband customers:

  • Assisted residential, small and medium-sized businesses, and independent internet service providers
  • Communicated and resolved issues via phone, online chat, and trouble ticketing systems with business data customers, customer IT personnel, account team managers, and sales engineers.
  • Advanced knowledge of data networking, extensive experience with ATM, ADSL, and IP networks
  • Documented all customer requests, took appropriate steps to resolve problems
  • Turned up new static IP broadband service in Windstream’s data network, configured customer premise equipment, handled customer calls, and troubleshot customer broadband problems
  • Fostered teamwork, collaboration, and communication among all colleagues

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