DC: MSP IT Solutions Engineer – Windows Servers/Exchange/Office365

Alexandria, VA 


COMPANY: Large, Nationally-based MSP                                                                                            2012-Present

IT Solutions Engineer 

Provide support to users onsite and remotely with various issues including:

  • Microsoft Office application questions
  • Adding and removing mailboxes
  • Sync Issues
  • Physical hardware issues
  • Print issues
  • Experience with managing Windows Servers
  • Windows Server 2012 for use with Active Directory, Print Servers, Group Shares
  • Windows Server 2008 R2 for use Domain Controllers
  • Group Policy
  • Create and/or remove group policies
  • Install new policy templates
  • Deploy software and drivers via group policy
  • Experience with Office 365
  • Utilized ActiveSync for configuration of mobile messaging services
  • Managed MS Exchange servers, AD applications and public folders
  • Handling post migrated issues like permissions and password issues for the users
  • Create new accounts for new employees
  • Create new mailboxes in Microsoft Exchange
  • Modify permissions to mailboxes
  • Create new accounts in Active Directory modify account settings
  • Disable accounts for outgoing employees
  • Microsoft Server Upgrade
  • Upgraded Domain Controllers from Server 2003 to Server 2012
  • Active Directory Migration
  • Upgraded File Server, Print servers from Server 2008 to Server 2012
  • Modify content on company intranet SharePoint site
  • Responsible for applying security updates and patches on servers, desktops, and laptops
  • Deployed and administered Microsoft SQL Server 2012

COMPANY: Large Broadband Provider                                                                                             2009 – 2015

Repair Service Center Technician

 Provided first and second level operational support for broadband customers:

  • Assisted residential, small and medium-sized businesses, and independent internet service providers
  • Communicated and resolved issues via phone, online chat, and trouble ticketing systems with business data customers, customer IT personnel, account team managers, and sales engineers.
  • Advanced knowledge of data networking, extensive experience with ATM, ADSL, and IP networks
  • Documented all customer requests, took appropriate steps to resolve problems
  • Turned up new static IP broadband service in Windstream’s data network, configured customer premise equipment, handled customer calls, and troubleshot customer broadband problems
  • Fostered teamwork, collaboration, and communication among all colleagues