Alexandria, VA
PROFESSIONAL HISTORY
COMPANY: Large, Nationally-based MSP 2012-Present
IT Solutions Engineer
Provide support to users onsite and remotely with various issues including:
- Microsoft Office application questions
- Adding and removing mailboxes
- Sync Issues
- Physical hardware issues
- Print issues
- Experience with managing Windows Servers
- Windows Server 2012 for use with Active Directory, Print Servers, Group Shares
- Windows Server 2008 R2 for use Domain Controllers
- Group Policy
- Create and/or remove group policies
- Install new policy templates
- Deploy software and drivers via group policy
- Experience with Office 365
- Utilized ActiveSync for configuration of mobile messaging services
- Managed MS Exchange servers, AD applications and public folders
- Handling post migrated issues like permissions and password issues for the users
- Create new accounts for new employees
- Create new mailboxes in Microsoft Exchange
- Modify permissions to mailboxes
- Create new accounts in Active Directory modify account settings
- Disable accounts for outgoing employees
- Microsoft Server Upgrade
- Upgraded Domain Controllers from Server 2003 to Server 2012
- Active Directory Migration
- Upgraded File Server, Print servers from Server 2008 to Server 2012
- Modify content on company intranet SharePoint site
- Responsible for applying security updates and patches on servers, desktops, and laptops
- Deployed and administered Microsoft SQL Server 2012
COMPANY: Large Broadband Provider 2009 – 2015
Repair Service Center Technician
Provided first and second level operational support for broadband customers:
- Assisted residential, small and medium-sized businesses, and independent internet service providers
- Communicated and resolved issues via phone, online chat, and trouble ticketing systems with business data customers, customer IT personnel, account team managers, and sales engineers.
- Advanced knowledge of data networking, extensive experience with ATM, ADSL, and IP networks
- Documented all customer requests, took appropriate steps to resolve problems
- Turned up new static IP broadband service in Windstream’s data network, configured customer premise equipment, handled customer calls, and troubleshot customer broadband problems
- Fostered teamwork, collaboration, and communication among all colleagues
