NYC: MSP Tier II System Administrator (June)

Desktop Support Professional

Brooklyn, NY


Areas of Expertise

  • Local Area Networks
    • LAN Connectivity
    • Advanced Single-LAN Concepts
    • LAN-Internet Connection
  • Information Security
    • Computer Security
    • Network Security
    • Advanced Security Technologies
  • Program Design
    • Object-Oriented Programming in Java
    • Advanced Object-Oriented Programming
    • Web Application Development in Java


COMPANY: 30 Person Regional-based MSP                                                                                                                             February 2016-Present

Desktop Support Professional

  • Provide remote and on-site support for over 30 clients
  • Setting up, repairing and maintaining a wide range of hardware and software solutions for clients
  • Managed hosted services including Rack Space, Intermedia & Office 365. Day to day functions include creating user accounts and assigning licenses, manipulating calendar and folder permissions via PowerShell, creating and editing distribution lists, archiving and off-boarding accounts.
  • Provide active directory and file server-related troubleshooting support. Trained new employees on subjects related to processes and procedures, client and client-user onboarding, automation processes and remote management software user functions.
  • Worked closely with Systems and Networking teams on system maintenance and projects
  • Building out network and server hardware in new client office locations
  • Worked with Helpdesk team to manage the largest client and optimize overall dedicated hours
  • Worked with Systems and Networking team to deploy and test new VDI infrastructure

COMPANY: Research Foundation                                                                                                                            September 2015 – February 2016

Desktop Support Tech

  • Provided end-user support for 30+ teachers and staff members
  • Explained issues to teachers/staff in a user-friendly manner
  • Prepared hardware to be deployed to classrooms
  • Worked with DIIT to escalate and resolve larger issues
  • Lead a weekly tech team to teach students PC repair and coding


Software and Systems: Windows XP/Vista/7/8/8.1/10, Mac OS X, and Linux; Windows Server 2008/2012; PowerShell; AD; VMWare Horizon VDI; N-Central; Autotask; Java; Python; HTML

Networking and Security: Networking theory; IP Addressing; network troubleshooting; basic network devices configuration (Routers and switches); VPN; Ubiquiti; security policy

Hardware: PC repair, maintenance, and upgrades; thin clients; IP phones; server deployment; network deployment and wiring.


New York City College of Technology, CUNY, Brooklyn, NY

Bachelor of Technology in Computer Systems Technology, 2015 Graduate