Senior Engineer
Yonkers, NY
Twenty plus years of working in the information technology field as a system and network engineer. Concentration in technology consulting to various clients in different markets.
Hardware: Have worked on Dell, HP, Lenovo, IBM, Apple, EMC SAN, SonicWall, WatchGuard, Cisco, Barracuda
Software: Experienced with Microsoft Server 2016, 12/R2, 08/R2, 03, Windows 10, 8.x, 7, XP, Mac OS X 10.x, N-able 9.x, 10.x, VMware ESXi 4.x, 5.x, Kaseya, Labtech, Continuum, Spiceworks
Server Technologies: Installation and administering Microsoft Azure, Office 365, Exchange, SharePoint, SQL; Knowledgeable of DNS, IIS; DHCP, VPN, LDAP, IAS, VOIP, NAS and SAN
PROFESSIONAL HISTORY
COMPANY: 15 Person Regional-based MSP June 2015 – June 2018
Senior Engineer
Responsible for providing support to MSP clientele including remote and on-site support to clientele’s workstations, servers, and other critical IT infrastructure. Deploying physical servers managed with Continuum and Spiceworks management and monitoring tools. Interface with clientele providing customers with high satisfaction.
- Additional Responsibilities:
- Perform preventative maintenance checks and task for supported client devices
- Identifying opportunities to improve IT infrastructure or replace legacy devices
COMPANY: 10 Person Regional-based MSP May 2013 – June 2015
System Engineer
Responsible for providing support to MSP clientele. Deploying physical servers, provisioning virtual Servers with-in a VMware 5.x environment and maintaining other current legacy infrastructures. Deploy N-able management and monitoring tool. Interface with clientele providing customers with high satisfaction.
COMPANY: Large National MSP September 2011 – March 2013
Support Specialist II/Field Engineer
Responsible for providing remote and on-site support to clientele’s workstations, servers, and other critical IT infrastructure during normal business hours and emergency support 24/7. Interface with clientele providing customers with high satisfaction.
- Additional Responsibilities:
- Perform preventative maintenance checks and task for supported client devices
- Identifying opportunities to improve IT infrastructure or replace legacy devices
COMPANY: 15 Person Regional-based MSP March 2011 – July 2011
Network Engineer
Responsible for providing support to MSP clientele, hosted infrastructure; approximately 70 plus servers on an HA ESX server cluster, service checks and monitor via Kaseya. Provision new VMware server. Provide emergency support 24/7. Interface with clientele providing customers with high satisfaction.
- Additional Responsibilities:
- Jumpstart company technical documentation and MSP procedural documentation
- Submit monthly Microsoft and Citrix SPLA purchases
- Interface with vendors and get quotes on software and hardware
- Restore RSA server VPN reliability and replace radius component
- Identify misuse of UPS and provide resolution
- Develop a database tool to assist with Microsoft SPLA purchases
COMPANY: 35 Person Regional-based MSP May 2013 – August 2010
System Engineer and Service Manager
Responsible for providing remote and on-site support to clientele’s workstations, servers, and other critical IT infrastructure during normal business hours and emergency support 24/7. Interface with clientele providing customers with high satisfaction.
- Additional Responsibilities:
- Day to day operations, administer Broadview Networks Office Suite and Keri Security System
- Project management from planning, design, development, and deployment
- Manage engineer team of four, coordinating and prioritizing customer support tickets
- Assist as a technical advisor on pre-sale consultations, conducting network analysis
- Lead and co-lead engineer for deploying and implementing IT solutions
EDUCATION:
Bachelor of Science Computer Information Systems Dowling College, Oakdale, NY May 1996