Summary
IT Professional with over 3 years of experience supporting users and completing projects in a help desk environment, both remotely and in-person.
Education
COMPTIA CLOUD ESSENTIALS | JUNE 2018 COMPTIA A+ | DECEMBER 2017
HIGH SCHOOL DIPLOMA | JUNE 2015 |
- Specialized in video game
Experience
SERVICE DESK | REGIONAL MANAGED SERVICE PROVIDER | AUG. – PRESENT
- Providing first-line support Level 1 & S tickets via phone or email to remotely assist
- Promoted quickly to be in-charge of configuring, deploying, monitoring, and verifying client systems
- Account management in Active Directory, Microsoft Exchange, and Cloud
- Developed strong customer relationships to insure customer
- Contributed to internal and external documentation including our
- Lead project of moving our clients Cloud Services/Solutions
- Migrated clients from on-prem Exchange servers to Office 365 and Cloud Scale Hosted
Skills & Abilities
WINDOWS MANAGEMENT
- Experience with Windows Server 2008-2016 and Windows 7-10
- Active Directory- user and computer management
- File Server permission management
REMOTE ADMINISTRATION
- Remote Desktop, LogMeIn, and TeamViewer
- Basis TCP/IP knowledge
HIPPA
- HIPPA awareness for Business Associates and HIPPA Security.
