MSP Diamond in the Rough – MUST HAVE – Tier II

Experience

PROMINENT MSP  – Network Engineer 

2015-Present

  • Remote Management of over 800 assets daily via LabTech.
  • Small Business Support to multiple companies and nonprofits throughout the Madison area.
  • Coordinate with local internet companies with Clients to make sure equipment is up to par and functioning daily via ping plotter machines.
  • Server Migrations from Small Business 2003/2008 up to 2012/2016
  • Email Management and Migration specialist with experience in G-suite and Office365
  • Managing network traffic of sites through client filtering, Cisco ASA’s, multiple AV consoles, Group Policy Management, and among many others
  • Providing on-site and on-call support for Break/fix and other emergency issues

NON-MSP COMPANY  –  IT Systems Administrator

2011-1/2015

  • Administer technical support issues for $500m revenue company and #1 in industry (travel), so they can efficiently perform their jobs daily, including on-call 24/7 when necessary
  • Directly support 300 employees with desk-side and remote assistance as needed, including software, hardware, virus protection, and office accessory maintenance.
  • Maintaining Servers, including back-ups and integration amongst 5 different sites.
  • Managing network security through use of Group Policy Management and different network sniffer tools, also including use of different protection such as Symantec and various ESET products.
  • Migration projects over the past two years including, IP phones to a Cisco-based system and email systems including Microsoft Exchange, Google Apps, and Office 365.

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