- MSP Service Desk, Triage and close Tier I/II issues – LOVES helpdesk
- Managed the ticket queue, handles key account follow up and relationships
- SMB support, in-bound tickets of helpdesk/end-user issues, 30+ tickets per day
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Philadelphia Candidates -
Philadelphia Candidates -
Philadelphia Candidates -
Philadelphia Candidates
Candidate Location: Upper Darby, PA
Requested Salary: Targeting $40,000
Candidate Location: Chicago, IL
Requested Salary: Targeting $50,000
- Born to lead, maintaining NOC and Helpdesk operations, Tier II Helpdesk
- Implemented NOC and Helpdesk Operations supporting: SMBs, Municipalities & Schools
- Windows, Active Directory, Hyper-V, VoIP, deskside support
Candidate Location: Trenton, NJ
Requested Salary: Targeting $65,000
- MSP Service Desk Escalation Point for 3 Techs
- Oversees SLA policies and procedures, Tier II/III in-bound tickets for SMBs
- Windows, ESXi, 365/Exchange, setup/support virtualized Cloud systems
Candidate Location: Landsdale, PA
Requested Salary: Targeting $60,000
- Assigned as primary point of contact for all key MSP accounts
- Field Tech for SMB environments / Dual threat of Server + Networking skills
- Citrix XenApp, Windows, A/D, DNS, 365, VMware, SAN, VPN
Candidate Location: Paoli, PA
Requested Salary: Targeting $55,000
- Manages the Ticket Queue, Tier 1 – TIer 1.5 hands-on support
- 3+ years MSP-experience, mature, in-control client and well-polished
- Excellent communicator, hungry to learn from his peers
Candidate Location: Philadelphia, PA
Requested Salary: Targeting $65,000
- LabTech, quickly promoted to Senior-most support Tech, wears many hats
- Scripting automation, Windows architecture, migrations of 365/Exchange
- SMB IT 60% projects vs. 30% support vs 10% Team Lead
Candidate Location: Allentown, NJ
Requested Salary: $65,000
- Managed IT Service Provider Remote Support Tier II & III
- Scripting in LabTech and PowerShell, handles all automation
- Design, configure and implement SMB systems/networks
Candidate Location: Swarthmore, PA
Requested Salary: Targeting $40,000
- Managed Services Remote Helpdesk Tier II, in-bound tickets + Deskside Field Tech
- Windows, A/D, Exchange/365 support in high-ticket volume environment
- Responsible for Tier I/II support + proper escalation procedures
Candidate Location: Bala-Cynwyd, PA
Requested Salary: Targeting $55,000
- MSP Field Tech for SMBs, school IT support experienced (warm personality)
- Well-rounded Tier II knowledge, Windows, Cisco/Meraki
- Windows, Firewalls, vLAN, 365, LabTech
Candidate Location: Northwest Philadelphia, PA
Requested Salary: Targeting $75,000
- Tier II Engineer – Hosting Operations Team
- Client-facing infrastructure troubleshooting: AWS and Virtual Cloud Platform
- AWS, Virtualization, Storage, Networking