• Deliver proposals to new clients, install confidence, wins business
• Projects, deployments of virtualized servers, holistic system design for SMBs

• 5+ years of MSP, Kaseya, AutoTask, Tier III Escalation, Operations and vCIO
• Great value for his price point; Virtualization (VMware) Windows, Citrix deployment
• Best utilized for Team Lead, Operations and helping to win new MSP business

• 2+ years in Managed Services, LabTech, Remote and Field remediation of SMB environments
• Performs on-boarding of new clients, is the Team Lead for upgrades and migrations
• Windows, Exchange 365, 80% troubleshooting and 20% installation/project

• 3+ years MSP supporting SMBs, strong remote remediation skills – autonomous
• Senior Desktop Support, Kaseya, closes 30 tickets a day and handles escalation
• Targeting $55,000

• Deliver proposals to new clients, install confidence, wins business
• Projects, deployments of virtualized servers, holistic system design for SMBs

• Tier II Networking Engineer for MSP supporting SMBs
• Resolving/Configuring BGP, EIGRP, OSPF
• Setup VLANS, LAN/WANs, solid TCP/IP skills

• 3+ years MSP supporting SMBs, strong remote remediation skills – autonomous
• Senior Desktop Support, Kaseya, closes 30 tickets a day and handles escalation

• MSP Service Desk, Triage and close Tier I/II issues – LOVES helpdesk
• Managed the ticket queue, handles key account follow up and relationships
• SMB support, in-bound tickets of helpdesk/end-user issues, 30+ tickets per day

• Born to lead, maintaining NOC and Helpdesk operations, Tier II Helpdesk
• Implemented NOC and Helpdesk Operations supporting: SMBs, Municipalities & Schools
• Windows, Active Directory, Hyper-V, VoIP, deskside support

• MSP Service Desk Escalation Point for 3 Techs
• Oversees SLA policies and procedures, Tier II/III in-bound tickets for SMBs
• Windows, ESXi, 365/Exchange, setup/support virtualized Cloud systems