Hybrid System Engineer (Escalation Team) MSP

We are seeking a Hybrid System Engineer (Escalation Team) MSP to join an MSP company that supports small-medium-sized businesses with their everyday technology needs. We have been supporting our greater Chicago clients for more than 20 years. We offer generous PTO, health insurance, certificate reimbursement, and a flexible hybrid work schedule. If you are ready to work on escalated issues that might arise and be able to internally grow internally within our company, we courage you to apply!

The Hybrid System Engineer (Escalation Team) MSP will support project needs when it comes to TCP/IP, Active Directory, Office365, Exchange, WAN, VLAN, Firewalls, VMWare, etc. The Hybrid System Engineer (Escalation Team) MSP will support the maintenance, installation, and integrity of the network’s server components, including systems backups. The Hybrid System Engineer (Escalation Team) MSP will occasionally resolve escalated tickets that come from the lower tiers.

Hybrid System Engineer (Escalation Team) MSP Experience:

  • Working knowledge and experience with VMware to perform basic VM edits, troubleshooting, and extend data stores/partitions
  • Ability to configure and troubleshoot network equipment including routers, switches, and firewalls.
  • Deploy new hardware using Imaging technology
  • Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
  • Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
  • Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.)
  • Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile, and applications

Hybrid System Engineer (Escalation Team) MSP Salary /Benefits:

  • Salary: $65k – $85k
  • Hybrid Work Schedule (1-3 days)
  • Health Insurance/Dental
  • Generous PTO
  • Reimbursement for Training/Certs