IT Desktop Engineer – MSP Escalated IT Support:
- IT support relating to technical issues involving Microsoft’s core business applications
- Support services for Microsoft related technologies: Windows 7, Windows 10, Windows Server, Exchange, O365, Active Directory, etc.
- Azure cloud experience -minimum Azure AD administration, preferable Azure VM administration.
- Ability to configure and troubleshoot network equipment including routers, switches and firewalls.
- Provisioning and installation of hardware and software as they relate to user workstations, servers, and other IT-based appliances, etc.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- Working knowledge of VMware – ability to provision and troubleshoot
- Escalate service issues that cannot be completed within agreed service levels
- Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
- Understand processes in ConnectWise by completing assigned training materials
- Enter all work as service tickets into ConnectWise
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
- VMware, networking, and firewall knowledge.
IT Desktop Engineer – MSP Escalated IT Support benefits:
- Excellent Pay
- Benefits package (incl. medical, dental, life insurance)
- 401(k) plan
- Excellent holiday/vacation
- Certification Reimbursement
IT Desktop Engineer – MSP Escalated IT Support Salary: $70,000 to $85,000
*Actual salary for IT Desktop Engineer – MSP Escalated IT Support to commensurate with experience*