IT Desktop Engineer – MSP Escalated IT Support

Location: Santa Ana, CA / Salary: $75,000 to $90,000

IT Desktop Engineer – MSP Escalated IT Support

We are a boutique cloud and managed services company, founded in 2001. We are at a current headcount of 22 and looking to add 1 more to our team; a IT Desktop Engineer – MSP Escalated IT Support.

We are small, but we are stable. So, come work for a company that puts IT first, in an employees’ first environment, instead of one of those big corporate environments that sees IT as a cost department and you as just a number on a piece of paper.

The IT Desktop Engineer – MSP Escalated IT Support is responsible for providing server and IT support needs for the Cloud and Managed IT customer base. This relates to all technology at their locations, including workstations, servers, printers, networking equipment, and vendor-specific hardware and software. The IT Desktop Engineer – MSP Escalated IT Support also carries light project implementation responsibilities with regards to server builds and VMWare deployments.

IT Desktop Engineer – MSP Escalated IT Support:

IT support relating to technical issues involving Microsoft’s core business applications
Support services for Microsoft related technologies: Windows 7, Windows 10, Windows Server, Exchange, O365, Active Directory, etc.
Azure cloud experience. Minimum Azure AD administration, preferable Azure VM administration.
Ability to configure and troubleshoot network equipment including routers, switches and firewalls.
Provisioning and installation of hardware and software as they relate to user workstations, servers, and other IT-based appliances, etc.
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
Working knowledge of VMware – ability to provision and troubleshoot
Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
Understand processes in ConnectWise by completing assigned training materials
Enter all work as service tickets into ConnectWise
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
VMware, networking, and firewall knowledge.

IT Desktop Engineer – MSP Escalated IT Support benefits:

Salary:$75,000 to $90,000
Flexible work schedule – we value work life balance
Benefits package (incl. medical, dental, life insurance)
401(k) plan plus mothing
Excellent holiday/vacation
Certification Reimbursement

IT Desktop Engineer – MSP Escalated IT Support Salary: $75,000 to $90,000

*Actual salary for IT Desktop Engineer – MSP Escalated IT Support to commensurate with experience*

Opportunity Location

Santa Ana, CA

Proposed Salary

$75,000 to $90,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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