SUMMARY
Hello, I am an IT professional and a hard-working gentleman with 9+ years IT experience for a private healthcare MSP & 6 years of medical office experience. My experience ranges from Computer Repair, Help Desk Support all the way to Server/Networking managing and maintenance. Excellent communication skills & professionalism, humble in approach and a commitment to this field.
TECHNICAL SKILLS
- Proficient in Office 365 and Microsoft Suites 2007-2021
- Microsoft Server 2003-2019 Active Directory/Group Policy/DHCP/DNS and other roles
- Working knowledge in scripting for deployment and proprietary EHR/EMR deployments
- Remote support in LogMein and Splashtop solutions
- Working knowledge of hardware repair and software troubleshooting
- Working knowledge of Network repair and troubleshooting
PROFESSIONAL EXPERIENCE
MSP Healthcare Focussed (2017-Present)
Junior Systems Administrator/ IT HelpDesk Support
- Provided effective help desk support to resolve technical issues and inquiries from users.
- Performed routine maintenance on hardware components to ensure optimal functionality.
- Resolving issues via phone and email using remote support (Logmein/Splashtop).
- Ensured all software updates were installed and tested for compatibility with existing systems.
- Managed network administration tasks to maintain a secure and efficient network environment.
- Diagnosed and resolved system issues through effective troubleshooting techniques.
- Multi-level technical desktop/EMR/Server/Networking support tickets including coordinating with third party vendors.
- Contributing to managing high availability and functionality for mission-critical systems both onsite and offsite.
- Assist in EMR/EHR server upgrades and migration of HL7 interfaces and deployment.
MSP same as above (2014-2017)
IT Field Technician/ IT HelpDesk Support
- Responsible for troubleshooting and coordinating to resolve IT related issues onsite relating to computer, server and network hardware repair.
- Installations and/or deployment involving upgrades of Servers, RAIDs, Computers and Network devices.
- Resolving issues via phone and email.
- Manage deployed field technicians on multiple projects to ensure timely resolution for mitigating disruption for continuity.
- Coordinate with medical practice chain of command to set expectations and provide transparent communication between medical client administrators and IT system administrators.
- Onsite support to maintain and ensure a multitude of IT project’s success via communication, technical troubleshooting and physically dependent solutions which includes but not limited to Servers, Desktops, Notebooks/Laptops, IOT devices, Windows Embedded medical devices, physical network devices, network infrastructure & cabling etc.
- Familiarity with troubleshooting office software solutions such as Microsoft Office 365/Standalone.
- Coordinating with other field techs for 30 min – 60 min response time depending on location for emergencies during business hours & abreast them as well as best equip them for troubleshooting onsite.
- Self-sufficient troubleshooting to minimize front end/client-side issues from the system admins so they can focus on the back end.
Medical Practice (2008-2014)
Practice Site Administrator
- Assist practice manager with all forms for submission for our diagnostic lab
- ICAEL/ICANL for accreditation. – Assist Technicians with studies and forms for the practice manager to submit.
- Assist Nurse staff with ongoing research projects.
- Preauthorize/Pre-certify diagnostic testing for all patients for specific cardiac procedures.
- Credentialing physicians for insurance companies.
- Manage practice bills and invoices and manage online accounts for ordering, and QuickBooks.
- Medical Supply and office ordering.
- Handling Hospital Schedules by working with Inova schedulers and other doctor practices and coordinate the physician’s schedules. Also assist in setting up conferences and meetings for physicians to attend.
- Manage front office staff in their duties according to policy.
- Answering multi-line phones.
- Scheduling patients for diagnostic tests and doctor appointments.
- Patient intake which includes but not limited to greeting patients, registration, chart preparation for medical assistants, demographic input, co-pays, bills, patient requests, requesting records for visits, help assists in answering questions regarding preparation for diagnostic tests, labs or appointments and chart filing.
- Handling messages to the appropriate doctor, nurse or medical assistants and ensure timely answers.
- Prepare patient bills to outsource to third party Billing service.
- Assist third party billing service with any information needed.
- Forwarding finalized dictations to primary care physicians/referring or referred to physicians.
- Assist physicians in any tasks requested either personally or work-related.
CERTIFICATIONS
- CompTIA Healthcare IT Certified
- Actively working toward: CompTIA Network+ Certification, CompTIA A+
- Certification, CompTIA Security+ Certification, ITIL v4 Certification
