Managed Services Senior Solutions Engineer (Cloud/Systems/Networking)



Senior Client Facing Technology Professional. 15+ years’ success establishing design solutions and standards to improve network infrastructure. Proven expert in securing enterprise infrastructures through strategic implementation, enhancement, and management of network solutions. Excels in leveraging advanced technology solutions and digital transformation initiatives to bolster business growth and protect vital data. Skilled in orchestrating complex projects and fostering cross-functional collaboration to achieve shared goals and resolve intricate challenges.

Highlights of Expertise:

  • Strategic Planning and Analysis
  • Teambuilding and Leadership
  • Standards-Based Network Designs
  • Full Life Cycle Project Management
  • Effective Communication
  • User Experience Monitoring / Modeling
  • Continuous Improvements
  • Critical Thinking / Problem Solving
  • Staff Training and Development
  • Capacity Management
  • Quality Assurance / Control
  • Vendor Relationship/Managment

Highlighted Accomplishments:

  • Led the transition of data centers to comply with NIST standards; managed the upgrade and redesign of network infrastructure from Microsoft Windows Server 2008 to 2019, incorporating enhanced security measures.
  • Directed comprehensive security, risk, and compliance frameworks for PCI DSS, SOX-404 IT, HIPAA / HITECH, and GDPR, enhancing data protection and privacy through proactive cybersecurity practices.
  • Optimized the functionality and security of mobile communications networks while minimizing costs and downtime; deployed Mobile Device Management (MDM) solutions for iOS and Android devices.
  • Designed and executed penetration tests on network infrastructures, identifying vulnerabilities and recommending robust security enhancements.
  • Successfully migrated multiple companies from legacy systems to Microsoft Office 365, achieving a Secure Score of 85% for 15 organizations, significantly enhancing their security posture and compliance.


MSP/MSSP in San Francisco (2018-Present)
Senior Engineer and Technical Account Manager

As part of a Managed Security Services Provider (MSP/MSSP), my specialization lies in expertly delivering cloud, network, and security solutions. I focus on modern technologies such as Citrix Virtual Apps and Desktops, Palo Alto Networks firewalls, and Panorama management to ensure comprehensive security monitoring. My role involves managing and enhancing the security of our clients’ IT infrastructure, with a strong emphasis on strategic, proactive measures to safeguard against evolving threats. Worked with client ranging from medium businesses sized 200 users to enterprise sized 30,000 users.

Core Responsibilities:

  • Cloud and Network Security : Spearheaded the migration of multiple companies from on-
  • premises Microsoft Exchange to Microsoft 365, achieving a Secure Score of 85% for enhanced security across 15 organizations. Leveraged Azure Lighthouse for managing Azure resources across different tenants efficiently.
  • Database and Virtualization Management: Managed SQL Server environments and administered
  • VMware vSphere setups, ensuring optimal performance and security
  • Advanced Network Solutions: Configured and maintained network solutions using Citrix ADC and the latest Cisco technologies, integrating network automation and analytics to enhance application delivery.
  • Comprehensive Security Oversight: Conducted penetration testing and implemented robust firewall solutions with Palo Alto Networks, Fortinet, SonicWall, and Barracuda, significantly strengthening client defenses. Utilized LogicMonitor and Azure Monitoring for detailed infrastructure monitoring and proactive alerting, ensuring rapid response to security and performance issues.
  • Automation and Scripting Expertise: Developed automation scripts in PowerShell and Python, optimizing operations and system monitoring with tools like Splunk and Azure Monitoring for strategic insights.

Financial Company (2012-2018)

Key Responsibilities: A vital source of financial and technical assistance to developing countries around the world; comprised of five institutions partnering to reduce poverty and support development.

  • Altiris Administration: Served as the principal administrator for Altiris, managing patch
  • management, software deployment, and inventory control. Deployed customized company images to workstations to ensure standardized and secure setups across the organization.
  • VMware vSphere Management: Designed, administered, and maintained a fault-tolerant
  • VMware vSphere environment. Implemented solutions including vCenter, vMotion, NSX, Site Recovery Manager, and VM-aware deduplicated backups. Coordinated with multiple departments to prioritize IT tasks and resolve system issues effectively.
  • Data Management: Launched and managed the Enterprise Vault data archiving system for
  • Exchange 2013, SharePoint, and file systems. Optimized data storage by segmenting the network based on data types, which significantly freed up storage space across servers.
  • Mobile Device Management (MDM): Spearheaded the deployment of MDM solutions to enhance security on iOS and Android devices. Ensured compliance with the organization’s electronic usage policy and enhanced mobile device security and management.
  • Microsoft Exchange and Active Directory Leadership: Acted as the principal administrator for Microsoft Exchange and Active Directory. Led the upgrade from Microsoft Exchange 2010 to a fault-tolerant Active-Active Exchange 2013 messaging infrastructure. Managed the vSphere, AD, and Exchange recovery processes, ensuring robust data protection and system reliability.
  • Disaster Recovery Planning: Directed and coordinated off-site disaster recovery simulations.
  • Identified essential hardware/software requirements, managed vendor relations, and maintained clear communications throughout projects. Developed comprehensive AD restore procedures for Microsoft Windows 2012/2016 infrastructures, enhancing system resilience.

Financial Company in NY (2007-2012)

Key Responsibilities: Award-winning Financial Corporation with more than 14K financial advisors nationwide; provide long-term financial strategies and banking solutions.

  • Leadership and Support During Transition: Led and mentored a team providing tier 3 support
  • throughout Merrill Lynch’s acquisition by Bank of America in 2008. Delivered critical support to over 30,000 end-users on the Wealth Management Platform, ensuring seamless service continuity.
  • Operational Management: Managed daily operations, including the deployment of real-time market data applications critical for financial operations. Defined requirements, implemented test plans, and conducted rigorous result analyses to maintain operational excellence.
  • Cost Efficiency Initiatives: Generated $300,000 in annual cost savings without compromising service levels through strategic reorganization and optimization of operations.
  • Technical Support and System Design: Provided comprehensive technical support by
  • troubleshooting remote access software issues (Remote Desktop, MAS, ROVA, Merrill Connect) using IT Service Management (ITSM) tools. Designed and implemented a robust Active Directory infrastructure tailored to clients with diverse network needs.
  • System Migration and Infrastructure Upgrade: Played a key role in the migration from Microsoft Windows Server 2003 to 2012, creating a multi-site/multi-domain structure for a national business scale of over 20,000 employees. Managed the testing, development of build guides, and deployment of crucial hardware and software.
  • System Administration and Performance Enhancement: Administered Active Directory and
  • Microsoft Exchange (2007/2010) environments, alongside InterScan Messaging Security Suite.
  • Focused on enhancing monitoring and improving performance of domain controllers and Exchange servers.


  • B.S. Computer Science


  • Certified Ethical Hacker (CEH) – 2018
  • Microsoft Azure Certifications:
  • AZ-500: Microsoft Azure Security Technologies – 2023
  • AZ-900: Microsoft Azure Fundamentals – In Training
  • Cisco Certified Network Professional (CCNP) Security – 2018
  • VMware Certified Professional – Network Virtualization (VCP-NV) – 2019
  • VMware Certified Professional – Network Virtualization (VCP-NX) – 2022
  • Palo Alto Networks Certified Network Security Engineer (PCNSE) – 2022
  • Nutanix Certified Professional (NCP) – 2022
  • Microsoft Certified Solutions Associate (MCSA) 2012 and Windows 10 – 2015
  • Altiris Client Management Suite 7.1 – 2013
  • Imprivata Certified Engineer (ICE) – 2016
  • VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV) -2015
  • Interaction Center Core Specialist (ICCS) -2017




About the Company 

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Request this Resume

  • Feel free to let us know if we can do anything else for you - we'd be glad to send sample MSP resumes if you are hiring or information on job opportunities if you're a candidate - thank you!
  • This field is for validation purposes and should be left unchanged.