MSP Senior SysAdmin & Projects Engineer



Experienced IT technician looking to broaden knowledge in the field of technology while offering current expertise to its fullest.


  • Hands-on experience with various Windows software, including
  • Operating Systems (7, 8, 8.1, 10, and 11) and Office Suites.
  • Extensive experience with Windows Server up to 2022, as well as implementing and managing Active Directory domains.
  • Experience with various router and switching technologies (SonicWALL, Netgear, TP-Link, Ubiquiti; VLANs, VPN, WLAN).
  • Experience Troubleshooting a variety of software, including accounting software (Quickbooks, Peachtree, CCH), Client Management Software
  • (Dynamics NAV), SQL-based database software, and proprietary industry-specific software.
  • Experience with cloud-based services, with primary focus on Microsoft products, such as Microsoft 365, Azure, and Intune.
  • Experience implementing and utilizing disaster recovery tools, such as Infrascale Cloud Backup and Datto BCDR.
  • Planning and deploying various computer systems for small and medium -sized businesses.
  • Planning and deploying network and server environments, as well as setting up and configuring Active Directory and domain services.
  • Troubleshooting computer and networking issues, both hardware and software related.
  • Troubleshooting various peripheral systems, including telecom (analog and VoIP), CCTV (analog and IP), and wireless services.
  • Managing projects from start to finish, as well as delegating work and resources to technicians.
  • Fast, inquisitive learner with a drive for computer and networking technologies


Associates in Applied Science – Network and Computer Management


MSP in Katy (2017-Present)
Project Lead Engineer

  • Develop and implement IT solutions for prospective and current clients.
  • Lead projects and delegate tasks to other technicians, as well as assist in higher- level tasks.
  • Take on Tier 3 support tickets and offer quick resolution to client issues.
  • Audit system health and remediate issues as they arose.
  • Monitor backup solutions and provide file recovery and disaster recovery should the need arise.
  • Perform internal administrative duties, including but not limited to: Managing/purchasing licenses for provided services; auditing current services and researching potential improvements and/or implementing more efficient methods of utilizing tools; maintaining workflow protocols for technicians; creating and updating internal knowledge base articles both for training and for technician use as reference material.

Notable Achievements:

  • Assisted with creating a more efficient workflow system for ticket management which reduced overall ticket processing time by up to 40%.
  • Created fleshed-out and comprehensive knowledge base, improving technician efficiency by reducing time needed to research commonly encountered problems.
  • Suggested taking on and subsequently deployed additional security-focused tools (such as email protection, EDR, and dark-web monitoring) in company stack which not only increased our client’s overall security but allows the company to reach a broader selection of clients.
  • Suggested and subsequently deployed SOC and NOC services which greatly improved alert visibility and relieved technicians to work on more pressing/urgent service requests

Small MSP  (2015-2017)
Lead Support Technician

  • Manage projects and delegate resources to technicians.
  • Offer support to technicians, and consult with customers on best solutions for business needs.
  • Troubleshoot and resolve networking and computer issues as they arise, updating ticketing system as needed.
  • Develop and implement IT solutions for customers.
  • Manage and maintain server and domain environments for medium-scale customers, including healthcare facilities.

University (2014-2015)
Support Technician

  • Assist lead technicians with routine server maintenance.
  • Perform help-desk duties when needed, offering phone support to both students and faculty.
  • Assist with setting up new users utilizing Active Directory, as well as removing and purging inactive user accounts.








About the Company 

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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