EXPERIENCE
MSP in Dallas (2023-2024)
System Engineer III
- Highest level escalation for help desk and service team.
- Mentoring Team members and helping with complex technical issues.
- Implementation of projects for customers Including server migration and new network installations using IT GOAT Standards. Email Migrations and new M365 Tenant setups along with Azure configuration for INTUNE policies etc.
- New client Discovery for assisting in onboarding and planning for changes to client infrastructure along with looking for possible security risks with the client’s current technology.
Smaller MSP (2015-2023)
Sr. Project technician
- Level project technician. Migrating customers to new and improved technology including Vmware
- Esxi servers, hyperv clusters, cloud servers, azure, m365. Network switches and routing, firewalls etc.
- Higest level escalation point for any technical issues
MSP (2007-2015)
Owner/Operator
- Owner-operator of a small IT company performing all daily tasks including accounting and all technical support for over 50 clients.
Small MSP in Fort Worth (2003-2007)
Service Manager/Lead Field Service Technician
- Provided solutions to small medical clinics for replication of patient data between 4 clinics using
- Windows 2000 server.
- Installed several Citrix Metaframe servers for remote applications, including Peachtree accounting which was said not to work on Citrix and was in production for many years.
CERTIFICATIONS
Sonicwall advanced security certificate
SKILLS
- VMWare
- Active Directory
- Network Firewalls
- DNS
- Computer Networking
- Azure
- DHCP
- TCP/IP
- LAN
- Microsoft Exchange (10+ years)
- Microsoft Windows
- System Administration
- Microsoft Windows Server
- WAN
- Microsoft SQL Server
- PowerShell
- VoIP
- Disaster Recovery
- Virtualization
- Operating Systems
- SQL
- Technical Support
- Remote Access Software
- Linux
- VPN
- Network Support
- Network Engineering
- Microsoft Intune (5 years)
