SUMMARY
Offer over 3 years of IT Systems support as well as more than 15 years of administrative and customer service experience in fast-paced office and retail environments including supervising employees and coordinating executive calendars.
EXPERIENCE
MSP in St. Charles (2020-Present)
IT Systems Engineer Level II
- Support and troubleshooting of hardware errors for PCs, printers, or other peripherals
- Support and troubleshooting of network devices, such as routers, firewalls and access points
- Support for Microsoft desktop operating systems and other line of business applications
- Support of Active Directory domains, including basic User creation and password resets
- Ongoing documentation of client network and software installation procedures as changes or additions are made
- Monthly network review of event logs, backup logs, and device logs if available
- Assist Project Managers with installation/implementation of hardware or applications
- Assist Support Administrator with any internal task assigned
- Assist with incoming phone calls and emails throughout the day when available. Also, document and create new service tickets when required
- Effective documentation and closure of all assigned service tickets on a daily basis
- Effective management of daily tickets that require more time or assistance from a client or vendor
- Complete all other tasks assigned by management in a timely fashion
- Ongoing education and training to obtain certifications pursuant to MCC approved technology vendors
Machine Parts Company (2016-2020)
Executive Assistant
- Provide administrative support to the Vice President of Cutting Tool Sales, the Director of Marketing and
- 20 Regional Sales Managers
- Executive calendar scheduling and maintenance
- Generate and distribute multiple reports on a daily, weekly, bi-weekly, and monthly basis
- Schedule and organize business meetings, conference calls, luncheon meetings, and teleconference calls
- Trade show preparation and organization
- IT point person and general troubleshooting of office equipment
- Customer and vendor communications
- Inventory control and purchasing – office, medical, and shop supplies
- Maintenance of customer databases
- Travel arrangements
- Expense reports and expenditure reconciliation
- Primary phone coverage
CERTIFICATIONS
- CompTIA ITF+, MCC Security Training
SKILLS
- Proficient in ConnectWise/Labtech (MCC service ticketing system), Microsoft applications, ie. Teams, etc.,
- Google Suite, Endicia (USPS software), Syteline (CRM), and knowledge of both Windows and Apple iOS
