MSP Systems Administrator / 4 Years at 1 MSP



Offer over 3 years of IT Systems support as well as more than 15 years of administrative and customer service experience in fast-paced office and retail environments including supervising employees and coordinating executive calendars.


MSP in St. Charles (2020-Present)
IT Systems Engineer Level II

  • Support and troubleshooting of hardware errors for PCs, printers, or other peripherals
  • Support and troubleshooting of network devices, such as routers, firewalls and access points
  • Support for Microsoft desktop operating systems and other line of business applications
  • Support of Active Directory domains, including basic User creation and password resets
  • Ongoing documentation of client network and software installation procedures as changes or additions are made
  • Monthly network review of event logs, backup logs, and device logs if available
  • Assist Project Managers with installation/implementation of hardware or applications
  • Assist Support Administrator with any internal task assigned
  • Assist with incoming phone calls and emails throughout the day when available. Also, document and create new service tickets when required
  • Effective documentation and closure of all assigned service tickets on a daily basis
  • Effective management of daily tickets that require more time or assistance from a client or vendor
  • Complete all other tasks assigned by management in a timely fashion
  • Ongoing education and training to obtain certifications pursuant to MCC approved technology vendors

Machine Parts Company (2016-2020)
Executive Assistant

  • Provide administrative support to the Vice President of Cutting Tool Sales, the Director of Marketing and
  • 20 Regional Sales Managers
  • Executive calendar scheduling and maintenance
  • Generate and distribute multiple reports on a daily, weekly, bi-weekly, and monthly basis
  • Schedule and organize business meetings, conference calls, luncheon meetings, and teleconference calls
  • Trade show preparation and organization
  • IT point person and general troubleshooting of office equipment
  • Customer and vendor communications
  • Inventory control and purchasing – office, medical, and shop supplies
  • Maintenance of customer databases
  • Travel arrangements
  • Expense reports and expenditure reconciliation
  • Primary phone coverage



  • CompTIA ITF+, MCC Security Training


  • Proficient in ConnectWise/Labtech (MCC service ticketing system), Microsoft applications, ie. Teams, etc.,
  • Google Suite, Endicia (USPS software), Syteline (CRM), and knowledge of both Windows and Apple iOS




About the Company 

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Request this Resume

  • Feel free to let us know if we can do anything else for you - we'd be glad to send sample MSP resumes if you are hiring or information on job opportunities if you're a candidate - thank you!
  • This field is for validation purposes and should be left unchanged.