Client-Facing IT Support Engineer Responsibilities:
- Provide both consultative guidance and technical support to clients
- Travel to client sites as needed
- Work with clients to identify their needs and develop solutions that meet those needs
- Provide training and support to clients on new technologies as needed
- Troubleshoot technical issues and provide solutions in a timely manner
- Maintain accurate records of all client interactions
Client-Facing IT Support Engineer Qualifications:
- 2+ years MSP experience REQUIRED
- Experience with Office 365 migrations, troubleshooting and setup
- Experience configuring and installing various computer and Windows servers up to 19
- Knowledge of Citrix and VMware administration
- Experience installing and maintaining approved security tools, and policies, and following procedures to implement
- Experience supporting, configuring, maintaining, and upgrading corporate customer’s networks and in-house servers
- Experience installing and integrate new server hardware and applications
- Experience with Azure preferred
Client-Facing IT Support Engineer Benefits:
- Salary $80,000-$90,000
- 100% Employee paid medical, dental, vision coverage
- Certification Reimbursement
- Professional Development Assistance
- Generous PTO Plan
- Emphasis on work/life balance
