Entry Level IT Helpdesk Support (MSP)

This is an opportunity to join a growing and established Managed and Cloud Service Provider. We have an established footprint in the industry and are looking to bring on a Entry Level IT Helpdesk Support Technician to close tickets on our service desk.

Unlike most entry level support positions, we are always looking to grow our technicians into the next step. We do this by providing added benefits such as certification reimbursements and allowing our young techs to shadow senior engineers on project work such as cloud migrations & server builds.

If you work best in a collaborative & supportive company environment, have knowledge & experience in the MSP industry, and are seeking a company that will work towards your personal technical growth, you are encouraged to apply!

Entry Level IT Helpdesk Support (MSP) Responsibilities:

  • Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise.
  • Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
  • Provide desktop support, manage accounts in active directory, printer support
  • Provide network support and some administration.

Entry Level IT Helpdesk Support (MSP) Requirements:

  • Experience working for a Managed Service Provider
  • Hands on experience with Active directory, O365, Windows OS
  • ConnectWise and LabTech experience is a major plus

Entry Level IT Helpdesk Support (MSP) Benefits:

  • Base salary $40,000-$50,000 (dependent on experience)
  • Certification reimbursement
  • Career development and formal training
  • Matching 401(k), profit-sharing and medical coverage is provided.
  • Car/ mileage reimbursement