Help Desk Manager (Hybrid) – MSP Requirements:
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Ensure customer service is timely and accurate on a daily basis
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Experience with working with helpdesk tickets or RMM (Kaseya, SolarWinds, ServiceNow or Bomgar)
- Hands on experience with Active Directory and MS 365 Admin
- Tracking, reporting, and ensuring adherence to SLAs
- Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
Help Desk Manager (Hybrid) – MSP Salary & Benefits:
- $90k- $120k
- Health, Dental & Vision Insurance
- Unlimited PTO
- Hybrid Work Model (2-3 days)
- 401k w/match
- Travel reimbursement/training
- Performance Bonus