Help Desk Support – (MSP) Responsibilities:
- Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix, Office 365, AzureAD
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
- Knowledge of Windows 10 and installing and troubleshooting
- Installing, configuring, and troubleshooting desktop hardware and peripherals
- Microsoft 365 Basic Administration
Help Desk Support – (MSP) Requirements:
- 1 yr experience working for a MSP.
- Good computer skills with IT and Customer Service experience.
- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
- Experience with the following Cloud technologies – Office365, AzureAD, AWS, Azure, Windows Virtual Desktops, Teams, Onedrive, Sharepoint Online
- Experience with the following technologies – Windows, Windows Server, Veeam, SonicWALL, Fortigate, Office applications
Help Desk Support – (MSP) Benefits:
- Salary $50,000-$60,000
- Health, Vision, Dental
- 401k+ company match
- Certification reimbursements
- PTO
