Help Desk Support Specialist- MSP
Help Desk Support Specialist- MSP
We seek a Help Desk Support Specialist- MSP with a technical aptitude to perform level 1 and some level 2 IT support across multiple SMB IT environments. If you are interested in gaining experience in virtualization solutions and hosted or private/hybrid/public cloud technologies, we encourage you to keep reading…
You will join a cutting-edge IT company at the forefront of Cloud and Proactive Managed Services. Business is booming; the team has regular reviews and advancement opportunities, compensation is competitive and hard work is recognized. The Help Desk Support Specialist- MSP will work hands-on with senior system engineers and Virtualization Engineers.
The Help Desk Support Specialist- MSP will be performing 30%-50% desktop support and 50%-70% servers and systems (email, light virtualization, etc.) and will have the opportunity to volunteer or help out on networking support and projects/deployments. The Help Desk Support Specialist- MSP will communicate effectively with clients via phone and email, responding to all requests and concerns in a timely fashion, explaining resolutions, answering questions, and providing professional advice as needed. There will be room for the Help Desk Support Specialist- MSP candidate to grow within the organization.
Help Desk Support Specialist- MSP Experience:
- *** Managed Services Provider (MSP) experience REQUIRED***
- Working in an Active Directory Environment (Joining Computer to Domain, Create Accounts, Reset Passwords
- Administer and experience migrating on a team or autonomously, on-premise O365
- Azure or AWS and other “cloud” solutions
- Windows Desktop Operating Systems (Windows 7/8/10/11)
- Anti-Virus/Anti-Malware Software (Sophos, Trend Micro, Crowdstrike, Sentinel, etc.)
- P2V experience, working with VMware or Hyper-V
- Experience Providing End-User support
- Experience with networking equipment (SonicWall, Meraki, ASAs, Fortinet, etc.)
- Problem investigation, troubleshooting, and resolution.
- Master of Desktop Support and customer service
- Proactive on potential customer issues and IT environment health.
- Familiar with remote Troubleshooting methods
- Excellent communication and customer service skills
- Windows Server and Workstation Operating Systems
- Previous ConnectWise experience
Personality Traits:
- Accepts Responsibility – Willing and able to bear high levels of responsibility: making decisions, being accountable.
- Openness – Communicates honestly, openly, and consistently. Shares information appropriately and Involves the customer in solving problems.
- Positive Attitude – Encourages a positive rather than negative viewpoint
Help Desk Support Specialist- MSP Benefits:
- Salary: $50,000-$65,000
- 401k+ company match
- Certification reimbursement
- Quick advancement opportunities
- Health Coverage (Health, Vision, Dental)
*Actual salary of Help Desk Support Specialist- MSP to commensurate with experience*
Opportunity Location
Syosset, NY
Proposed Salary
$50,000 -$65,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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Location: Syosset, NY
Proposed Salary: $50,000 -$65,000
Published: August 4, 2022
Job ID: BW1532