Help Desk Support Specialist- MSP

Location: Syosset, NY / Salary: $50,000 -$65,000

Help Desk Support Specialist- MSP

Help Desk Support Specialist- MSP

We seek a Help Desk Support Specialist- MSP with a technical aptitude to perform level 1 and some level 2 IT support across multiple SMB IT environments. If you are interested in gaining experience in virtualization solutions and hosted or private/hybrid/public cloud technologies, we encourage you to keep reading…

You will join a cutting-edge IT company at the forefront of Cloud and Proactive Managed Services. Business is booming; the team has regular reviews and advancement opportunities, compensation is competitive and hard work is recognized. The Help Desk Support Specialist- MSP will work hands-on with senior system engineers and Virtualization Engineers.

The Help Desk Support Specialist- MSP will be performing 30%-50% desktop support and 50%-70% servers and systems (email, light virtualization, etc.) and will have the opportunity to volunteer or help out on networking support and projects/deployments. The Help Desk Support Specialist- MSP will communicate effectively with clients via phone and email, responding to all requests and concerns in a timely fashion, explaining resolutions, answering questions, and providing professional advice as needed. There will be room for the Help Desk Support Specialist- MSP candidate to grow within the organization.

Help Desk Support Specialist- MSP Experience:

  • *** Managed Services Provider (MSP) experience REQUIRED***
  • Working in an Active Directory Environment (Joining Computer to Domain, Create Accounts, Reset Passwords
  • Administer and experience migrating on a team or autonomously, on-premise O365
  • Azure or AWS and other “cloud” solutions
  • Windows Desktop Operating Systems (Windows 7/8/10/11)
  • Anti-Virus/Anti-Malware Software (Sophos, Trend Micro, Crowdstrike, Sentinel, etc.)
  • P2V experience, working with VMware or Hyper-V
  • Experience Providing End-User support
  • Experience with networking equipment (SonicWall, Meraki, ASAs, Fortinet, etc.)
  • Problem investigation, troubleshooting, and resolution.
  • Master of Desktop Support and customer service
  • Proactive on potential customer issues and IT environment health.
  • Familiar with remote Troubleshooting methods
  • Excellent communication and customer service skills
  • Windows Server and Workstation Operating Systems
  • Previous ConnectWise experience

Personality Traits:

  • Accepts Responsibility – Willing and able to bear high levels of responsibility: making decisions, being accountable.
  • Openness – Communicates honestly, openly, and consistently. Shares information appropriately and Involves the customer in solving problems.
  • Positive Attitude – Encourages a positive rather than negative viewpoint

Help Desk Support Specialist- MSP Benefits:

  • Salary: $50,000-$65,000
  • 401k+ company match
  • Certification reimbursement
  • Quick advancement opportunities
  • Health Coverage (Health, Vision, Dental)

*Actual salary of Help Desk Support Specialist- MSP to commensurate with experience*

Opportunity Location

Syosset, NY

Proposed Salary

$50,000 -$65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SO555

Apply For This Opening

Location: Syosset, NY

Proposed Salary: $50,000 -$65,000

Published: August 4, 2022

Job ID: BW1532

Apply For This Opening

Apply To Bowman Williams