Help Desk Technician L1.5 (MSP) Overview:

We are a rapidly expanding and long standing Managed IT Service Provider with over 20 years in business! Our goal is to remove IT as a worry for business and create an internal environment that fosters growth. We’re proud to have an average tenure of over 4 years and a multitude of options for growth available for those eager to learn.

We currently need an experienced Help Desk Technician L1.5 (MSP) to come aboard to handle a mix of L1 and L2 issues. The Help Desk Technician L1.5 (MSP) will also be pulled in by Project Engineers to assist in large scale infrastructure upgrades. The Help Desk Technician L1.5 (MSP) will be supporting workstations, servers, printers, networks, cloud environments (primarily Azure), and vendor specific hardware and software.

The Help Desk Technician L1.5 (MSP) will be able to work from home when not onsite with clients.

Help Desk Technician L1.5 (MSP) Requirements and Responsibilities:

  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals
  • Manage the creation of and maintenance of an accurate asset inventory of hardware and software for our clients
  • Provide expertise and support during systems upgrades, installations, conversions, and maintenance
  • Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
  • Assist in the management of servers, network hardware, printers, video conferencing, peripherals, and other equipment
  • Support telecommunications infrastructure as necessary and help develop plans, projects, policies and procedures for our Clients

Help Desk Technician L1.5 (MSP) Benefits:

  • Hybrid Work Environment
  • Medical/Dental/Vision Insurance
  • 401K Eligible
  • Mileage and Certification reimbursement
  • Growth Opportunities