Help Desk Technician Level 2 (MSP)

Location: West Covina, CA / Salary: $55,000 - $65,000

Help Desk Technician Level 2 (MSP)

Help Desk Technician Level 2 (MSP) Overview:

We are a dynamic and innovative Cloud Services Provider with a national presence. We support a diverse client base and broad portfolio of services ranging from desktop support to Microsoft 365 projects to full network setups and Azure deployments. We are seeking a Help Desk Technician Level 2 (MSP) who is eager to learn and grow. This is backed up by our policy of unlimited certification reimbursement with a bump in your salary each time you pass.

We are searching for a charismatic, self-motivated Help Desk Technician Level 2 (MSP) who thrives on problem-solving and has a passion for technology. The successful Help Desk Technician Level 2 (MSP) candidate will be capable of working independently, demonstrating strong emotional intelligence, and showing leadership in a team-oriented environment. If you are comfortable supporting Windows/Mac OS, Windows Server, M365, routers/switches/firewalls, and Azure then this is the role for you!

At this time, we are only looking for Help Desk Technician Level 2 (MSP) applicants who have previously worked for a Managed or Cloud Services Provider.

Help Desk Technician Level 2 (MSP) Technical Skills:

Hardware and Software: PC/Mac, MS Office, QuickBooks, Dell Servers and Workstations (Dell/Lenovo/HP)
Operating Systems: Windows, macOS
Mobile Phones: Apple, Android
Server Systems: Windows Server 2012/2016/2019/2022
Business Applications: Office 365, G Suite
Virtualization: VMware or Hyper-V
Cloud: Azure (Entra ID, Intune)
Networking: routers, switches, and firewalls – primarily SonicWALL and Meraki

Help Desk Technician Level 2 (MSP) Benefits:

Health, Dental, Vision, and Life Insurance
Unlimited certification reimbursement with salary increase for each passed certification
PTO, paid holidays, and sick days
Cell phone reimbursement
Company provided equipment

Opportunity Location

West Covina, CA

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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