John and George discuss the state of the MSP industry and hiring trends.  

MSPs Close the Skill Gap: The Rise of Multi-Faceted Roles Today’s MSP doesn’t solely focus on keeping the lights on by providing break/fix support. The rise of multi-disciplinary roles is a direct response to MSPs offering more holistic, bundled service offerings aimed at positioning themselves as strategic “IT enablers.” As most MSPs know, the new…

MSP Best Practices for Extending Offers & Onboarding MSP Talent Job Offers: Extend your offer in person or over video. You want to read that person. Plus, you want to go over the offer so nothing gets lost in translation. Extend formal job offers. Don’t treat this as a perfunctory step and assume all their…

MSP Best Practices for Running an Effective Interview Process Just because you hired the most qualified MSP candidate doesn’t necessarily mean you’ve made a “good” hiring decision. You’ve made a good hiring decision when you know you haven’t made a hiring mistake. Easier said than done, but that’s why it’s our job as interviewers to…

Where & How to Post Jobs to Attract MSP Talent Sourcing requires a two-pronged approach. You want to A) cast a wide net and B) do laser-focused sourcing. Casting a wide net is called a “pull tactic”; you send energy out into the world so that it’s always working for you by pulling people into…

How to Write Job Descriptions to Attract MSP Candidates You cannot make a successful hire if all the candidates you are interviewing are awful.  Invest the time needed to feed the top of your candidate funnel.  Effective job descriptions will elicit the right response from the right candidates.  And if you feed your funnel, you’ll…

Three Tips for Hiring your first MSP Salesperson Take a minute to ask yourself the following questions: Do I have enough assemblance of a sales model in place to plug in a salesperson? Do I know who I need to hire? Do I have a modality for vetting candidates to ensure I’m plugging in the…

As I’ve said before, MSPs don’t need to employ a team of techs comprised entirely of Michael Jordans to operate profitably.  If you subscribe to this notion, you know that the optimal hire isn’t always going to be the most impressively qualified candidate.  Most managers can relate to this one: one of your current employees…