Just because you hired the most qualified MSP candidate does not necessarily mean you made a good hire. You have made a good hiring decision once you know you did not make a hiring mistake. Easier said than done, but that is why it is our job as interviewers to figure out who we are…
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MSP Sales Compensation: Rules of Thumb for Building Simple, Motivating Plans Co-branded with Bowman Williams & Feel-Good MSP The Four Levers of Sales Pay Every sales compensation plan, no matter how complicated it looks, comes down to four levers: Base Salary – the guaranteed paycheck. Commission – paid for results (meetings booked, deals closed). Quotas…
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The 50/50 Method for MSPs: How to Conduct First Round Interviews Good candidates are picky, ask good questions and they have options. They aren’t just evaluating what your company looks like today or what their job functions will be when they first get hired. They’re evaluating where your company is going so they know…
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Article written by Mark Jackolski, ShellProof Security MSPs are indispensable in protecting their clients’ IT systems, but navigating complex compliance frameworks like CMMC often exposes gaps in traditional MSP service models. As an MSP, you don’t have to shoulder the entire compliance burden alone. We’re not saying not to help your customers with compliance,…
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Article written by Mark Jackolski, ShellProof Security As MSPs expand into compliance services, hiring the right talent is essential to deliver value and meet the growing demands of regulatory adherence. Compliance isn’t just about technology, it integrates processes, tools, and people to help clients achieve and maintain standards while minimizing risks. For MSPs, this…
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Article written by Mark Jackolski, ShellProof Security Offering compliance services isn’t just a defensive move, it’s a catalyst for growth, cutting through the uncertainty and demonstrating leadership. By offering tiered packages, such as Bronze, Silver, and Gold, that align with cybersecurity frameworks like CIS Implementation Groups, you can build value incrementally while meeting clients…
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Article written by Mark Jackolski, ShellProof Security For years, MSPs have operated in an unregulated environment, where virtually anyone with basic computer skills; like “my brother Bob” , could start an MSP without formal training, certifications, or adherence to standards ensuring proper client data protection or secure administrative access. Many small businesses have placed significant…
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Article written by Mark Jackolski, ShellProof Security The next wave of change in the Managed Service Provider (MSP) industry is here, and forward-thinking MSPs are poised to thrive. As an MSP, you know that winning big contracts and retaining profitable clients requires offering some form of cybersecurity services. Endpoint Detection and Response (EDR), spam…
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John and George discuss the state of the MSP industry and hiring trends.
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As I’ve said before, MSPs don’t need to employ a team of techs comprised entirely of Michael Jordans to operate profitably. If you subscribe to this notion, you know that the optimal hire isn’t always going to be the most impressively qualified candidate. Most managers can relate to this one: one of your current employees…
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